• Lead solution design, demos, and POVs with prospects and customers to secure technical wins • Develop repeatable GTM plays for your 1-2 industry verticals, including personas, discovery questions, competitive positioning, and value propositions • Partner with Product and Marketing to translate technical capabilities into business outcomes and industry-specific points of view • Equip Sales, Solutions, and Customer Success with tools, playbooks, training for high-impact conversations • Participate in executive meetings and key pursuits to validate solution fit and shape deal strategy • Speak at industry events and customer forums as a thought leader

• Own the end-to-end success and growth of a portfolio of Elation's largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR • Develop and execute account plans that reflect each customer's business goals, organizational dynamics, and clinical priorities • Proactively identify and manage retention risks, escalating cross-functionally and setting clear expectations externally • Build and maintain trusted relationships with C-suite and senior decision-makers across your accounts, including CMOs, CEOs, COOs, and clinical leaders • Serve as a strategic advisor and thought partner, helping customers think through how Elation supports their long-term care delivery and business goals • Lead executive business reviews that drive alignment, demonstrate value, and open doors to expansion • Identify, develop, and close upsell and cross-sell opportunities in partnership with Sales • Translate customer challenges and workflows into compelling business cases for expanded Elation adoption • Bring a commercial mindset to every customer interaction, always thinking about how to deepen the partnership and grow the relationship • Act as the voice of your customers internally, advocating for their needs with Product, Engineering, and Operations, and ensuring feedback shapes Elation's roadmap • Partner with Sales, Marketing, and Service teams to ensure seamless, cohesive experiences across the customer lifecycle • Contribute to the development of frameworks and playbooks that raise the bar for how Elation engages with enterprise customers • Own your book of business metrics: health scores, usage trends, risk signals, and expansion pipeline • Regularly communicate account status, risks, and opportunities to senior leadership with clarity and commercial context • Maintain rigorous account documentation to ensure continuity and institutional knowledge

• Proactively find new opportunities for Innovation offerings within existing Trace3 customer base • Proactively develop net new Trace3 clients via above mentioned Innovation offerings • Engage senior-level executives by building relationships, establishing credibility, conducting substantive content discussions, diagnosing needs, solving problems, and identifying relevant resources • Manage each engagement with client from introduction to successful team hand-off with interval check-ins until close • Carefully balance the needs of all team members (internal and client staff) to lead each project to a successful outcome • Sense patterns among client needs to shape the ongoing research and product creation • Ensure collaboration amongst all teams (Innovation, Trace3 Field, & Client) • Ensure clients and Company’s interests are properly aligned • Escalate risks and issues to Sales and Innovation management as necessary • Manage communication between Trace3 and each client - making the determinations as to what, when and how things are communicated • Be the key point of contact and partner for each assigned client engagement • Establish a rapport and confidence with assigned clients and Trace3 Sales Reps • Work closely with Sales to ensure client engagements are relevant, provide value to all parties, and are in line with goals of Sales and Client. • Drive revenue with existing and net new clients via all Innovation offerings

• Generate visually sophisticated AI-driven creative across performance campaigns and innovation work while maintaining a high bar for craft and originality. • Translate creative briefs into compelling visual outputs across a range of aesthetics, including photoreal, conceptual, graphic, product, lifestyle, and experimental imagery. • Rapidly prototype, iterate, and refine assets based on creative feedback, platform needs, and campaign objectives. • Use ChatGPT image generation tools to create scalable visual content systems, campaign assets, conceptual explorations, and production-ready creative. • Art direct and refine outputs with a strong understanding of composition, typography, lighting, styling, realism, motion, pacing, and visual storytelling. • Partner closely with Creative Directors, Designers, Motion teams, and Producers to ensure all outputs align with brand standards and campaign vision. • Refine and elevate outputs through compositing, retouching, editing, upscaling, and post-production workflows where needed. • Continuously evaluate emerging OpenAI tools, workflows, and creative trends to help evolve the agency’s AI capabilities and creative standards. • Contribute to a culture of experimentation, curiosity, and visual excellence across the broader creative organization. • Help identify opportunities for scalable AI-assisted production workflows without sacrificing creative quality or craft.