Shainin logo
Shainin

Improving products and services around the globe every day to make life better.

Concierge Advisor

Location

United States

Posted

4 hours ago

Salary

0

Seniority

Mid Level

Professional Certificate2 yrs expEnglish

Job Description

Concierge Advisor

Shainin

• Provide outstanding concierge service by managing and fulfilling diverse member requests promptly and accurately. • Coordinate travel bookings including accommodations, transfers, dining reservations, and activities in line with member preferences. • Research and recommend unique, luxury experiences tailored to individual member interests. • Build and maintain strong relationships with luxury hotels, transportation providers, and local partners globally. • Communicate proactively with members to provide updates and ensure satisfaction throughout their travel experience. • Collaborate with internal teams to streamline service delivery and enhance the overall member experience.

Job Requirements

  • Minimum 2 years of experience in concierge services, luxury travel planning, or hospitality.
  • Exceptional communication and interpersonal skills with a genuine passion for delivering outstanding customer service.
  • Strong organizational skills with the ability to manage multiple requests simultaneously and work under pressure.
  • Knowledge of luxury travel products, destinations, and lifestyle experiences is highly preferred.
  • Familiarity with CRM systems and booking platforms is a plus.
  • Flexible and adaptable with a proactive problem-solving mindset.
  • Based in North America and willing to work Eastern Time Zone hours.

Benefits

  • Competitive Compensation: Annual salary with a performance-based, discretionary bonus
  • Comprehensive Benefits: Fully covered medical, dental, and vision insurance
  • 401(k) Plan: Access to our retirement savings program
  • Generous Time Off: Ample PTO plus company holidays to recharge and reset
  • Career Growth: Opportunity to develop toward a senior service role, with increasing ownership and strategic decision-making over time.
  • Flexibility: Remote work environment with the ability to manage your schedule effectively
  • Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground

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