Role Description You're not looking for a Manager title to put on your CV. You're looking for a role where you actually own something. You've spent the last few years building ops in a business that was moving fast and didn't always have the infrastructure to match. You've figured things out as you went — processes, compliance, people, clients — and you've got the scars and the results to show for it. You're not a COO in waiting. You're an operator who wants to lead a function, develop a team, and build something that lasts. If that's you, read on. The opportunity at C-Serv: - Global IT consulting and workforce solutions firm operating across 10+ countries. - Need someone to lead the operational engine that makes every consultant engagement work. - Own the full consultant lifecycle, manage multi-country compliance, lead client operations, and develop a team of three. - Report directly to the CEO and be the primary escalation point between delivery and leadership. Qualifications - Experience as an early or first ops hire in a scaling firm, preferably in professional services. - Experience managing EOR providers across 5+ countries, including at least one high-complexity market. - Experience managing and developing people with direct reports you've genuinely grown. - Financially sharp and comfortable in Excel. - Experience working inside a PSA platform in a live environment. - Exposure to employment law. - Experience working in a start-up or early-stage business. - Extremely organised with multiple workstreams and time zones. Requirements - Evidence of being the reason things held together during a growth phase. Benefits - £60,000 – £65,000 base salary + performance bonus. - Fully remote — work from anywhere in the UK. - A genuine seat at the table in a business that's building something real. - Direct access to the CEO — no politics, no layers. - A team to lead and develop from day one. - The autonomy to build the function your way. - A values-led, DEI-committed, 100% woman-owned business.

• Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity • Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks • Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets • Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes • Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail

Role Description Medical Guardian is seeking a highly driven, analytical, and operationally focused Manager, Monitoring Operations & Quality to own the performance, accountability, and continuous improvement of our monitoring center operations. This role is critical to ensuring our members receive exceptional service during some of the most important moments of their lives. The successful candidate will serve as the primary relationship owner for Medical Guardian's monitoring center partners, driving operational excellence, service quality, performance accountability, and continuous improvement across the monitoring experience. Initially, this role will focus on: - Monitoring center performance management - Vendor oversight - Operational governance - Member experience optimization As the organization continues to evolve, this leader will expand responsibilities to build and lead a Quality Assurance function responsible for: - Quality monitoring - Performance evaluation - Coaching insights - Quality technology implementation across Member Experience operations This is an ideal opportunity for a leader who thrives in fast-paced environments, enjoys solving complex operational challenges, and is passionate about building scalable processes that improve customer outcomes. Qualifications - 5+ years of leadership experience with a demonstrated track record of driving operational performance improvements and delivering measurable business results. - Strong experience managing performance through metrics, data analysis, and process improvement initiatives. - Proven ability to influence cross-functional stakeholders and drive accountability across internal and external teams. - Exceptional communication, relationship management, and problem-solving skills. - Experience developing operational processes, documentation, and performance reporting frameworks. - Strong project management skills with the ability to manage multiple priorities simultaneously. - Advanced analytical capabilities with experience translating data into actionable business recommendations. Requirements - Experience managing business-critical vendor relationships and outsourced operations. - Experience within the Personal Emergency Response Systems (PERS), healthcare services, monitoring center, contact center, emergency response, or highly regulated service industries. - Experience designing, implementing, or managing Quality Assurance programs. - Experience leading customer experience, operational excellence, or continuous improvement initiatives. - Experience implementing quality monitoring, workforce management, analytics, or AI-enabled operational technologies. - Lean, Six Sigma, Quality Management, or Project Management certifications. - Successful recruitment and development of a high-performing Quality Assurance team. Benefits - Health Care Plan (Medical, Dental & Vision) - Paid Time Off (Vacation, Sick Time Off & Holidays) - Company Paid Short Term Disability and Life Insurance - Retirement Plan (401k) with Company Match

• Leads overnight operations in a fast-paced, high-volume environment • Responsible for real-time oversight, decision-making, and coordination of concurrent operational activities • Serves as the primary escalation and command point during overnight execution • Enables rapid issue resolution, effective resource allocation, and consistent delivery outcomes • Manages and optimizes resources by monitoring performance and providing feedback