THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Customer Service Advisor
Location
United Kingdom
Posted
2 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Advisor
THG Ingenuity
Role Description As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advice to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email, and social media, ensuring that every interaction reflects our commitment to outstanding service. What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first-hand. Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion. Key Responsibilities - Working across multiple channels including emails, phones, live chat, and social media. - Work towards achievable department targets while maintaining high level quality at each point of contact. - Engaging with customers daily in a polite, professional manner. - Assisting customers with all queries regarding product advice and general customer service queries. - Collaborate with team members and different departments to enhance overall customer service. - Utilise ongoing training to deepen product knowledge and deliver top-notch service. Qualifications - Strong written and verbal communication skills in both English & German. - Willingness to learn and develop new skills. - A professional, friendly and hard-working individual. - Early promise of showing our core values – Show up, Dig in and get it Done. Benefits - Career Development: Access bespoke development programmes designed by our in-house L&D team. - Continued development through our upskilling programme delivered in partnership with an industry-leading training provider. - Enhanced Leave: 25 days annual leave plus bank holidays. - Enjoy your birthday off on us! - Enhanced maternity and paternity pay, depending on length of service. - Up to 10 days compassionate leave. - Buy back up to 3 days each year. - Unlock 2 days volunteer leave after 12 months. - Wellbeing Support: Access face-to-face and virtual appointments with our in-house GP. - Access our in-house CBT therapist. - Access to our in-house dentist for routine check-ups, emergency appointments, and more. - Access our 24/7 Employee Assistance Programme (EAP) provided by Bupa. - State-of-the-art on-site gym at our Manchester Offices. - Access to our on-site physio. - Other Perks: Save up to 12% on the cost of personal tech through our salary sacrifice scheme. - Up to 50% staff discount on THG brands. - On-site staff shop. - Refer a friend and get up to £1000 when they pass their probation. - Anniversary gifts when you hit 5 and 10 years of service. Company Description THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
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