We are Mashreq - Inspiring you to Rise Every Day
Senior Manager – Technology, Digital
Location
India
Posted
5 hours ago
Salary
0
Seniority
Senior
Job Description
Senior Manager – Technology, Digital
Mashreq
• Lead and manage a multi-skilled support team for application support, ensuring efficient and effective operations. • Coordinate with internal stakeholders and external vendors to maintain production stability and manage incidents. • Oversee 7-day operations with 18-hour coverage, ensuring seamless customer support and service. • Manage and support cloud and on-premise infrastructure, optimizing performance and security. • Ensure compliance with audit and risk requirements, maintaining a robust and secure environment. • Develop and implement strategies to enhance the customer experience, focusing on a growing and diverse customer base. • Stay updated with the latest industry trends and technologies, driving innovation within the team. • Mentor and develop team members, fostering a culture of continuous learning and improvement. • Collaborate with other departments to align technology solutions with business goals and strategies.
Job Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 8 years of experience in application support, with a proven track record in managing complex systems.
- Strong leadership and management skills, with the ability to lead and motivate a diverse team.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively.
- Deep understanding of cloud technologies and on-premise infrastructure, with experience in managing both.
- Knowledge of banking and financial industry regulations and compliance requirements.
- Experience in working with international teams and clients, particularly in the Egyptian market.
- Analytical and problem-solving skills, with a proactive approach to incident management.
- Ability to work in a fast-paced, dynamic environment, handling multiple priorities.
- Certifications in ITIL, Agile, or relevant project management frameworks are preferred.
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