Role Description The Senior Clinical Quality Performance Specialist is responsible for overseeing, designing, and implementing quality initiatives, identifying root causes, establishing and executing work plans to implement effective interventions. The position is grounded in data analytics skills in order to work collaboratively with providers, members, and internal departments across the organization to conduct ongoing processes that identify opportunities for quality, service, and clinical improvement. Manages activities related to plan accreditation, preventive health improvement, business analysis, and clinical and service quality improvement, including state withholds, Healthcare Effectiveness Data and Information Set (HEDIS), and Consumer Assessment of Healthcare Providers and Systems (CAHPS). Also supports the organization’s quality improvement philosophy and promotes the use of quality improvement (QI) tools in decision-making. Work Arrangement: Remote - This position is fully remote; however, the associate must be located in New Hampshire (NH). Travel as needed in the NH. Responsibilities - Provide key data analysis and critical thinking for the development and assessment of quality improvement project interventions. - Develop reports and analyses, and present findings to the Quality Committee for input and direction. - Support HEDIS and Clinical Practice Guidelines. - Support accreditation activities and clinical quality performance improvement initiatives. - Perform ad-hoc analyses of underperforming processes by collaborating with Subject Matter Experts (SME) and internal stakeholders to define current processes and recommend improvements. - Remove barriers to ensure the successful completion of strategic quality projects. - Conduct analyses and provide summary reports to senior management. - Act as a primary liaison to internal departments requiring collaboration and coordination. - Support the development of new and existing staff by identifying learning and training opportunities. - Serve as a mentor to new hires, ensuring consistency in information and training. Qualifications - Associate’s Degree or equivalent work experience required. - Registered Nurse (RN) required. - 5 years of experience in clinical or service quality improvement required. - 5 years of experience in managed care required. - Unrestricted Registered Nurse license in the plan’s state or any state in which the individual works. - Experience working within a managed care plan organization. - Intermediate or expert level user of Microsoft Excel/SAS. - Experience managing National Committee of Quality Assurance (NCQA) accreditation surveys preferred. - Knowledge and understanding of quality improvement functions within a Managed Care Organization (MCO) preferred. - Prior experience with project facilitation and/or project management preferred. Skills & Abilities - Proficient in Microsoft Excel or other data tools. - Excellent written and verbal communication skills. - Strong organizational, analytical, and interpersonal skills. - Ability to work effectively across all levels of the organization. - Ability to design, develop, and implement projects addressing financial, quality, and service improvements.

Role Description The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. - Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. - Verifies patient demographic information and accurately enters the updated information into electronic health record. - Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. - Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. - Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. - Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. - Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. - Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. - Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. - Other duties as assigned. Qualifications - Graduate of an accredited nursing program. - Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. Requirements - Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. - Strong communication skills. - Focused on compliance. - Demonstrates continuous growth. - Quality-driven. - Service-oriented. - Excels at time management. - Strong problem-solving skills. - Ability to work from home in accordance with the Network Work from Home Policy if needed. Company Description St. Luke's University Health Network is an Equal Opportunity Employer.

Role Description The Senior Clinical Research Associate (Sr. CRA) is responsible for the site management, site monitoring and close-out of assigned clinical trials investigator sites to ensure patient safety and quality study execution in accordance with applicable prevailing laws, Good Clinical Practices (GCP), and sponsor standards. The Sr. CRA is accountable for site management and monitoring, managing investigator site relationships to ensure effective delivery of clinical trials. - Oversight of Monitoring Responsibilities and Study Conduct - Ensure proper conduct of clinical trials in accordance with the Study Monitoring Plan (SMP) and applicable laws, GCP, and sponsor standards. - Manage assigned operational aspects for implementation of clinical trial activities from site activation through to database lock. - Serve as the primary point of contact for assigned investigator sites. - Interface with the study team as needed, facilitating information flow between team members, vendors, and investigator sites. - Partner with SCP to perform investigator site development, coaching, and training of site personnel. - Attend investigator meetings when required and provide enrollment support. - Conduct onsite, remote/electronic monitoring as needed for study site initiation, routine monitoring, and study site closure activities. - Monitor site level adverse events (AEs) and serious adverse events (SAEs). - Submit all required reports, documentation, updates, and tracking within required timeframes. - Identify and resolve investigator site issues within required timeframes. - Ensure adequate oversight of the investigational product at the investigator site. - Support database release as needed. - May undertake the responsibilities of an unblinded monitor where appropriate. - Maintain thorough understanding of the product, protocol, and therapy area. - Support the study clinician in ensuring patient safety and eligibility. - Drive Quality Event (QE) remediation when applicable. - Serve as a point of contact for audit conduct and drive Audit Observation corrective action/preventive action (CAPA) development. Qualifications - Minimum 3 years relevant experience in clinical research site monitoring (preferably 2 years in Oncology). - Preferred therapeutic experience in Oncology. - Global clinical trial experience preferred. - Extensive knowledge of clinical trial methodologies, ICH/GCP, FDA, and local country regulations. - Fluent in English and in the native language(s) of the country they will work in. - Valid driver’s license and passport required. Requirements - Demonstrated knowledge of clinical research and development processes. - Understanding of global and local regulatory requirements. - Knowledge of key operational elements of clinical research. - Knowledge in disease and technical areas pertaining to clinical studies. - Ability to support sponsor regulatory interactions/inspections. - Understanding of region/country, culture, and medical practice affecting clinical trial delivery. - Proven ability to work in a matrix team environment. - Ability to evaluate, interpret, and present complex issues and data. - Effective verbal and written communication skills. Education - Bachelor’s degree in life sciences or professional degree in life sciences such as nursing, pharmacy, or medical is required. Company Description

Role Description In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. Working under limited supervision, provides advanced engineering, sales, educational and technical support in response to more complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. Performs work that involves a high degree of independence and will be perceived as a proven leader/mentor in the region. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager. Technical proficiencies and performance are at the highest level of all Clinical Specialists in the region. - Acts as the most senior clinical interface between the medical community and business. - Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly. - Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts. - Provides engineering, sales, education and clinical support in response to the most complex field inquiries on a 24-hour, on-call basis. - Demonstrates a thorough command of all EP products, related product and technical knowledge, trends and players. - Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals. - Provides insight, guidance, and feedback to management on market feedback and components of next generation of products. - Provides regional EP implant case coverage to defined accounts, and the accounts typically have EP share higher than national average. - Provides additional back-up support to EP Sales Representatives in the following areas: - Sales support - Regional training seminars - Clinical studies/data collection - Trouble Shooting - New product in-service training to physicians, nurses and sales representatives - Mentors and provides leadership to EP clinical support roles. - Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management. - Assists Training and Education departments with advanced educational seminars, and the preparation of educational materials. - Assists Sales with advanced product demonstrations to visiting physicians and sales personnel. - Remains current on developments in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends. - Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence. - Performs related functions and responsibilities, on occasion, as assigned. Qualifications - Minimum of 6 years of clinical experience (internal or external). - Prior industry/competitive experience, if external. - Solely dedicated to EP. - Must be in Sr. EP CS role for 2 years. - 1 of last 2 performance ratings must be exceeds expectations. - IBHRE EP certified. - Ability to perform the most complex EP cases solo. - Ability to mentor and train EP CS roles and CA CS roles on complex mapping cases. - Ability to conduct complex customer education events to sell the value proposition of the full ABT portfolio. - Revenue/case higher than national average. - Performs in top 1/2 of number of cases completed across clinical group at time of promotion in defined Region/Area. - Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. Benefits - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.