Role Description At Vantage, the Senior Claim Specialist, Casualty Claims will be a critical member of our Casualty team. The mission of the team is to add creativity to tech-enabled efficiency and robust analytics to address risks others avoid. This role will provide complete claim management and loss mitigation services for policyholders on a dedicated account basis. This role independently investigates, evaluates, and manages the disposition of Primary and Excess Casualty claims as well as GL and Auto claims arising out of the Healthcare book of varying degrees of complexity and severity across multiple product types and markets. Additionally, the role supports the Underwriting Business Unit by liaising with account and broker/agent representatives, providing frequent, in-depth exposure analysis to senior leadership, and participating in marketing efforts at industry events and conferences. The ideal candidate for this position possesses extensive knowledge of complex Casualty risks, strong leadership abilities, and a proven track record of success in driving profitable growth. This role reports to the Assistant Vice President of Casualty Claims and is a remote work opportunity. The base salary expectation for this role is between $115,000 and $140,000. Actual base salary for the selected candidate may be higher commensurate with candidate experience and expectations. Additionally, Vantage offers its colleagues performance-based bonus potential, strong health & welfare benefits, retirement plans with company match, competitive time off plans, a highly flexible work environment, and much more. Responsibilities & Accountabilities - Evaluates, reserves, and manages casualty claims to resolution, including oversight of all phases of litigation related to Casualty exposures. - Reviews coverage, drafts coverage letters, and communicates coverage positions to insureds, brokers, and agents as necessary. - Communicates regularly with insureds, brokers, and internal and external stakeholders regarding individual claim development and strategy. - The ideal candidate will have experience handling Primary Casualty claims as well as Umbrella and Excess Casualty claims including trucking and construction claims. - Provides superior customer service to, and proactively builds strong relationships with, all appropriate representatives of assigned accounts, including their internal leadership, brokers, and agents to maximize the competitive advantage derived from the Vantage Claims value proposition. - Adheres to Vantage Claims Best Practices for proper and consistent claim handling performance, compliance, and achievement of business goals, and drives efficient and proactive litigation defense strategies by effectively managing retained counsel. - Thoroughly, clearly, and thoughtfully documents claim files with all relevant factual and evaluative information in compliance with company policies, best practices, and applicable regulatory authority where necessary. - Demonstrates superior subject matter knowledge and negotiation skills to affect appropriate claim outcomes through direct negotiation and utilizing alternative dispute resolution as necessary. - Proactively drives claim development and seeks creative ways to achieve optimal results on every file. - Adheres to Vantage’s reserving and reporting protocols to avoid unexpected developments and outcomes. - Identifies issues and trends within their accounts and the Financial Institutions market and regularly communicates those to insureds, Vantage Claims leadership, Underwriting partners, and actuaries. - Follows all escalation and reporting protocols as required under appropriate circumstances for cases with significant potential exposure. - Attends marketing, account renewal, and reinsurance meetings as appropriate to communicate the Vantage claims handling philosophy and value proposition. - Treats all internal and external stakeholders and business partners respectfully and always demonstrates a positive attitude and collegial approach to their work. Qualifications - Bachelor’s degree or equivalent professional experience required; Juris Doctorate degree helpful. - Minimum of six years of end-to-end Casualty claims handling experience required. - Self-motivated and independent, capable of identifying issues and solving them, but also knowing when to elevate them. - Thrive in a dynamic, team-focused environment and deliver on tight deadlines. - Strong problem-solving and negotiation skills. - Excellent communication and interpersonal relationship-building skills. - Analytical: Able to identify and define problems, extract key information from data, and develop workable solutions to resolve the problems identified. - Drive to Deliver: Takes accountability for work, organizes, and prioritizes, delivers results, is action-oriented, sets and achieves goals, and demonstrates resilience. - Customer service focus: Recognizes customers’ needs, meets their requirements, and adds value to customer outcomes with a pragmatism that balances service with Vantage business imperatives. - Digitally savvy/Insight: Gathers information from a variety of sources, cuts through complexity, considers options, solves problems, and makes decisions. - Strong knowledge of Microsoft Word, Excel, & PowerPoint. Our Vantage Values - Do What’s Right – be a force for good, for our customers, shareholders, colleagues, industry and communities. - Be Relentlessly Curious – ask questions, listen to understand, challenge the status quo, look for ways to say YES, drive innovation, be opportunistic and disciplined. - We’re Better Together – collaborate, be inclusive, supportive, respectful and humble, be a trusted partner internally and externally. - Be Transparent – in who you are, what you think, and how you work, seek and provide alternative points of view, be true to yourself. - Make A Difference – focus on impact, embrace technology, leverage data and analytics as critical assets, act intentionally to deliver on our mission. Benefits - Performance-based bonus potential. - Strong health & welfare benefits. - Retirement plans with company match. - Competitive time off plans. - A highly flexible work environment. - Much more.

• Perform monthly billing audits, including fee calculations, account troubleshooting, and adjustment processing • Review and maintain client accounts and household structures to ensure accurate fee schedule assignments • Partner with advisors and internal stakeholders to update and maintain billing instructions, ensuring alignment with client agreements • Reconcile direct debit results and ensure timely and accurate fee collection • Respond to billing-related inquiries from advisors and Client Service teams in a timely and professional manner • Partner with Trading and Client Service teams to ensure sufficient account liquidity for billing debits • Proactively track, manage, and follow up on outstanding, failed, or rejected fee transactions • Investigate root causes of failed collections and coordinate resolution • Partner with advisors, Client Service, and Trading teams to facilitate collections, including funding accounts, re-processing fees, or updating client billing setups • Maintain detailed records of collection efforts and outstanding balances; provide regular reporting on aged receivables and collection status • Identify trends in collection issues and recommend process improvements to reduce failed or delayed billing

Role Description The Service Business Development Center (BDC) Outbound Specialist serves as a liaison between automotive dealerships and their customers. This role focuses on developing and managing customer relationships to maximize appointment scheduling through outbound phone calls and external platforms such as Kelley Blue Book, Autotrader, email, and other communication channels. The BDC Outbound Specialist may assist in multiple operational areas as needed to ensure exceptional customer service and support dealership objectives. Key Responsibilities - Initiate outbound calls to previous customers and new prospects - Answer inbound calls from customers and prospects - Schedule appointments using dealership scheduling tools and communicate updates via Slack when required - Build rapport and engage customers through phone communication and third-party platforms (e.g., Kelley Blue Book, Autotrader, Craigslist) - Address customer hesitation or concerns with patience and professionalism - Resolve inquiries promptly while providing accurate and helpful information - Maintain and update customer records in the CRM system with a high level of accuracy and attention to detail Qualifications - Strong verbal and written communication skills - Comfort and confidence working extensively on the phone - Familiarity with external platforms such as Kelley Blue Book and Autotrader - Basic computer proficiency and professional phone etiquette - Friendly, professional demeanor - Strong organizational and multitasking abilities in a fast-paced environment - Problem-solving skills Requirements - Reliable high-speed internet connection - USB headset - Quiet, distraction-free home office environment - Computer with at least: - 1.4 GHz Intel Core 2 Duo processor or equivalent - Minimum of 2 GB RAM - Google Chrome installed Education Requirements - High School Diploma or GED equivalent Experience Requirements - Minimum 1+ year of Sales, Call Center, or BDC experience - At least 2 years of customer/client service experience - Minimum 1 year of experience with or knowledge of automotive dealerships Physical Requirements - Prolonged sitting and computer use - Close-up visual work - Extensive speaking on the phone

Role Description We are seeking organized and customer-focused individuals to join our team as Remote Reservation Specialists. In this role, you will assist clients with researching travel options, coordinating reservations, and helping ensure travel details are accurate and complete while working in a remote environment. Key Responsibilities - Assist clients with researching and reserving accommodations, cruises, tours, and vacation packages - Provide destination information and travel recommendations based on client preferences - Communicate with travel suppliers regarding availability, pricing, and reservation details - Respond to client inquiries through phone, email, and online communication platforms - Maintain organized client records and travel documentation - Follow company procedures for travel research, reservations, and customer service support Qualifications - Strong communication and customer service skills - Detail-oriented with strong organizational abilities - Comfortable working independently in a remote environment - Basic computer proficiency and reliable internet access - Must be at least 18 years of age and legally authorized to work in your location - Previous travel, hospitality, customer service, or administrative experience is helpful but not required Benefits - Remote work environment - Structured onboarding and training resources - Access to booking platforms and travel supplier information - Professional development and advancement opportunities based on performance and business needs