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Bilingual French and English Customer Consultant
Location
Portugal
Posted
2 days ago
Salary
€1.9K / month
Seniority
Mid Level
No structured requirement data.
Job Description
Bilingual French and English Customer Consultant
Recruityard
Role Description We are currently looking for a Bilingual French & English Customer Consultant. This is a fully remote position in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand. Your role as a Customer Consultant will ensure that members receive high-quality support and a seamless streaming experience. Your responsibilities will include: - Providing support to French-speaking customers via phone, email, and chat - Troubleshooting technical and account-related issues - Guiding users through platform features and functionality - Ensuring an excellent customer experience at every interaction - Gathering customer feedback to support service improvements Qualifications - Fluent French and English (C1/C2 level) - Previous customer support experience is a plus - Strong communication and problem-solving skills - Ability to work in a fast-paced digital environment - Customer-focused mindset Requirements - Remote position - Location: Remote – Portugal - Contract: Full-time - Start Date: 17 April - Schedule: Rotating shifts between 07:00 and 21:00, Monday to Sunday Benefits - Monthly Compensation Package: - Base Salary: €920 - Performance Bonus (max): €360 - Language Allowance (French + English): €250 - Meal Allowance: €10.20/day (≈ €214/month) - Assiduity Allowance: €110 - Flex Work Allowance: €60 - Total potential monthly package: approx. €1,900+ - Remote work within Portugal - Permanent contract after 6 months - Health insurance - Multicultural and international environment - Career development opportunities
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