• Manages inbound calls and/or virtual teller sessions. • Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries. • Ability to refer quality loan referrals based on member needs resulting in a higher level of member engagement. • Gather information, analyze facts, and educate members on appropriate products/services to provide a one-point resolution. • Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude. • Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization. • Demonstrate proficiency and be knowledgeable about technology with the ability to quickly learn and access products through virtual banking. • Adheres and remains updated on all Member Care and credit union procedures and policies. • Communicate with the leadership team on a consistent basis. • Engages in the team, organizational, and community initiatives. • Responsible for completing all required training in a timely manner. Maintaining current knowledge of all applicable compliance rules and regulations through assigned training.

Role Description MDS Communications is looking to hire Call Center Representatives! As an MDS Communication Specialist you will: - Receive in-depth training. - Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients. - Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls. - Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients. - Secure financial gifts from donors and prospective donors on behalf of our clients. - Maintain minimum fundraising and productivity metrics. Qualifications - 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability. - Dedicated wired internet connection. - A quiet place to work at home free from normal household interruptions. - Basic computer skills. - A commitment and enthusiasm to the charitable and non-profit causes we represent. - A willingness to learn. - Persistence. Benefits - $15-$16 per hour for 40 hours shifts (depending on schedule). - Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above. - Paid break time. - Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. - Paid time off. - The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible. Company Description MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.

Role Description Are you looking for a chance to work at home? TJX is looking for Contact Center Representatives who can work from home. Candidates must have reliable internet access at their home and live in one of the following states: - Alabama - Arkansas - Florida - Georgia - Kansas - Kentucky - Louisiana - Montana - Nebraska - Nevada - North Dakota - Oklahoma - Texas - Virginia - Wyoming This position has a pay range of $15.00 to $16.00 per hour. Starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. The primary function of this role is to support Customers by responding to inquiries via multiple channels while supporting multiple brands. This position is to provide quick and reliable answers to challenging customer inquiries. This involves taking the appropriate action to resolve the concern and/or complaint including follow-up, resolution steps, documentation, and communication to key partners while following the appropriate policy and procedures to ensure contact quality. This is a multi-brand and channel function and will require a working knowledge of the Order Management Systems, ServiceNow, SharePoint, and other technology tools. Qualifications - High School Diploma or equivalent job experience - Some level of College coursework preferred - 1-3 years of customer service or call center experience Requirements - Competent knowledge of multi-brand Order Management Systems and Communication Tools - Excellent verbal and written communication - Ability to interact effectively with peers and partners - Proven skills in issue resolution - Organization skills - Working knowledge of Microsoft skills, i.e. Excel, Word and PowerPoint - Knowledge of core business functions, processes, and procedures Benefits - Competitive salary and benefits package - Open door policy and supportive work environment

Role Description The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales, and customer services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce. Responsibilities - Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives. - Responsible for coaching and developing reports on customer service processes and best practices. - Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously. - Drive a culture of accountability, continuous improvement, and personal excellence. - Direct workforce management activities and set performance goals and objectives accordingly. - Develop and maintain strategy on ensuring customer satisfaction on all service interactions. - Provide team motivation and development to maximize sales opportunities. - Responsible for the overall performance and productivity of direct reports. - Responsible for weekly payroll review and submission to ensure correct entries. - Responsible for driving the growth of revenue and profit originating from a call center. - Proven ability to meet performance, efficiency, and quality assurance targets. - Monitor individual and team results to identify and act on both positive and negative performance. - Communicate key messages effectively to ensure that direct reports are informed of process changes. - Provide regular feedback to supervisors regarding performance wins and areas of opportunity. - Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. - Develop and audit quality assurance strategies to ensure the delivery of world-class service. - Determine work procedures, prepare work schedules, and expedite workflow. - Responsible for hiring, coaching, and terminating call center employees. - Be a subject matter expert on your client's business. - Manage remote employees as needed. - Other duties and responsibilities as assigned. Qualifications - Must be 18 years of age or older. - High school diploma or equivalent. - Experience with data-entry utilizing a computer. - The ability to read and speak English fluently. - Have a wired, high-speed internet connection (Download speed of 20Mbps+). - Excellent organizational, written, and oral communication skills. - The ability to type swiftly and accurately (20+ words a minute). - Ability to work regularly scheduled shifts within our hours of operation including the training period. - Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). - Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications. - Highly reliable with the ability to maintain regular attendance and punctuality. - The ability to evaluate, troubleshoot, and follow-up on customer issues. - An aptitude for conflict resolution, problem solving, and negotiation. - Must be customer service oriented (empathetic, responsive, patient, and conscientious). - Ability to multi-task, stay focused, and self-manage. - Strong team orientation and customer focus. - The ability to thrive in a fast-paced environment where change and ambiguity are prevalent. - Excellent interpersonal skills and the ability to build relationships with your team and customers. Preferred Qualifications - One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. - State or Federal work experience. Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Conditions of Employment - Must be authorized to work in the country where the job is based. - Subject to the program and location of the position. - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.