Role Description We are currently seeking a dedicated and highly motivated Dutch Customer Support Agent - Medical to join a prestigious international customer support services team based remotely within Greece. This is a unique and rewarding opportunity for Dutch-speaking professionals who are passionate about making a meaningful difference in the lives of customers navigating medical products, services, or healthcare-related inquiries. - Provide professional, empathetic, and efficient customer support in Dutch via phone, email, and live chat channels, addressing medical product and healthcare service inquiries. - Accurately document all customer interactions, case notes, and resolutions within the customer relationship management (CRM) system in accordance with company and industry standards. - Guide Dutch-speaking customers through medical product usage, prescription queries, appointment bookings, and healthcare navigation processes with clarity and care. - Escalate complex or sensitive medical cases to the appropriate internal departments or medical specialists, ensuring a seamless and compliant customer journey. - Maintain a thorough and up-to-date understanding of medical products, services, and relevant regulatory guidelines to deliver accurate and trustworthy customer support. - Adhere to strict data privacy and confidentiality protocols, including GDPR compliance, when handling sensitive patient and customer information. - Collaborate closely with team leaders, quality assurance specialists, and cross-functional teams to continuously improve customer support service delivery and overall customer satisfaction scores. - Meet and consistently exceed key performance indicators (KPIs) including customer satisfaction ratings, average handling time, and first-contact resolution rates within the customer support services framework. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is absolutely essential for this role. - Valid EU passport or EU citizenship is mandatory. - A strong background or genuine interest in the medical, healthcare, or pharmaceutical sector is highly advantageous. - Previous experience in customer support services, call centre operations, or a client-facing role is preferred, though motivated candidates with transferable skills are warmly encouraged to apply. - Excellent communication, active listening, and problem-solving skills, with the ability to handle sensitive medical topics with professionalism and empathy. - Comfortable working in a remote, digital-first customer support services environment, with reliable internet access and a professional home workspace within Greece. - Good working knowledge of English for internal communications and training purposes is an advantage. Benefits - Competitive Monthly Salary reflective of your experience and expertise. - Fully Paid Relocation Package, including return flight, private airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece. - Monthly Performance Bonus to reward your dedication and outstanding results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition. - Comprehensive Health Insurance coverage from day one. - Fully Paid, Structured Training Programme tailored to the medical customer support services sector. - Remote working arrangement within Greece, offering flexibility and an outstanding work-life balance. - A vibrant, multicultural, and supportive team environment with real opportunities for career advancement. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected and forward-thinking international recruitment and Business Process Outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, candidate-first experience from application through to successful placement. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

• Receive and process customer orders accurately in the system. • Handle customer inquiries regarding products, pricing, availability, and delivery status. • Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment. • Monitor order status and follow up to ensure on-time delivery. • Handle customer complaints and escalate issues when necessary. • Maintain and update customer records and order files. • Prepare daily order reports and support operational reporting. • Communicate stock availability and delivery updates to customers and sales teams. • Ensure proper documentation of all orders, returns, and credit notes. • Support in resolving billing or invoice-related issues with the Accounts Department. • Perform any other duties assigned by the Customer Service Supervisor/Manager.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a passionate and customer-focused Dutch-speaking professional to join the support team of a globally recognised, leading coffee brand — one of the most celebrated names in the Food & Beverage industry. As a Dutch Customer Care Expert, you will serve as the primary point of contact for Dutch-speaking customers, delivering an elevated service experience that reflects the quality and warmth of the brand's world-renowned products. This is an exceptional Dutch-speaking job opportunity in Greece, offering remote work flexibility, outstanding benefits, and the chance to build a meaningful career in the thriving Food & Beverage sector. Key Responsibilities - Respond to Dutch-speaking customer enquiries via phone, email, and live chat in a timely, professional, and empathetic manner, representing a leading international coffee brand. - Assist customers with product-related questions, including information about coffee blends, brewing equipment, subscription services, and Food & Beverage offerings from the brand's portfolio. - Handle and resolve customer complaints or concerns effectively, ensuring a positive resolution that upholds the brand's premium reputation in the Food & Beverage market. - Process customer orders, returns, refunds, and exchanges accurately and efficiently using internal CRM and order management systems. - Educate customers on new product launches, seasonal promotions, loyalty programmes, and exclusive Food & Beverage offerings tailored to the Dutch-speaking market. - Escalate complex or sensitive issues to the appropriate internal departments while maintaining full ownership of the customer journey until resolution. - Record all customer interactions with accuracy and attention to detail in accordance with company data protection and quality assurance policies. - Collaborate with team leaders and cross-functional teams to continuously improve the Dutch-language customer experience and contribute to overall service quality targets. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — this is a non-negotiable requirement for all applicants. - A genuine passion for customer service excellence and the ability to represent a premium Food & Beverage brand with professionalism and enthusiasm. - Strong communication and interpersonal skills, with the ability to engage Dutch-speaking customers with empathy, patience, and clarity. - Comfortable working in a fast-paced, remote environment with the self-discipline and focus required to deliver consistently high-quality service. - Prior experience in a customer support, contact centre, or Food & Beverage customer-facing role is advantageous but not strictly required — full training will be provided. - Basic proficiency in English for internal communication and team collaboration purposes. Requirements - Valid EU passport or national ID (mandatory for employment eligibility). Benefits - Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Dutch Customer Care Expert - Leading Coffee Brand position in Greece. - 2 Extra Salaries Per Year — a 13th and 14th salary paid annually, providing exceptional financial security beyond standard market compensation. - Monthly Performance Bonus rewarding your dedication, quality of service, and individual results. - Fully Paid Relocation Package including return flight to Greece, private airport transfer, and hotel accommodation upon arrival to ensure a smooth and stress-free move. - Fully Paid Professional Training Programme to equip you with all the product knowledge, systems expertise, and customer service skills needed to excel in this role. - Comprehensive Health Insurance coverage from day one of employment. - Remote working arrangement within Greece, offering the flexibility to deliver excellent customer care from the comfort of your own home. - A clearly defined career development pathway within a growing international organisation, with ongoing coaching and mentoring support from Mercier Consultancy Group. - And Much More... How to Apply If you are a motivated, Dutch-speaking customer care professional ready to take on an exciting new challenge with a globally recognized coffee brand while enjoying the benefits of living and working remotely in beautiful Greece, we want to hear from you. This is one of the most sought-after Dutch-speaking jobs in Greece right now, and positions are filling fast. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you launch this extraordinary new chapter in your career.

• Assist clients with travel inquiries and vacation planning • Provide exceptional customer service throughout the client experience • Research cruises, resorts, hotels, tours, vacation packages, and destinations • Learn supplier booking systems and travel industry resources • Recommend travel options based on client preferences • Build positive relationships with clients • Maintain accurate client information and communications • Participate in online training and supplier education programs • Stay informed about travel promotions and destination updates • Utilize company-provided tools and educational resources • Collaborate with mentors and team members • Continue developing travel knowledge through ongoing learning opportunities