A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
Dutch Customer Care Expert
Location
Greece
Posted
1 day ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Dutch Customer Care Expert
Mercier Consultancy Group
Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a passionate and customer-focused Dutch-speaking professional to join the support team of a globally recognised, leading coffee brand — one of the most celebrated names in the Food & Beverage industry. As a Dutch Customer Care Expert, you will serve as the primary point of contact for Dutch-speaking customers, delivering an elevated service experience that reflects the quality and warmth of the brand's world-renowned products. This is an exceptional Dutch-speaking job opportunity in Greece, offering remote work flexibility, outstanding benefits, and the chance to build a meaningful career in the thriving Food & Beverage sector. Key Responsibilities - Respond to Dutch-speaking customer enquiries via phone, email, and live chat in a timely, professional, and empathetic manner, representing a leading international coffee brand. - Assist customers with product-related questions, including information about coffee blends, brewing equipment, subscription services, and Food & Beverage offerings from the brand's portfolio. - Handle and resolve customer complaints or concerns effectively, ensuring a positive resolution that upholds the brand's premium reputation in the Food & Beverage market. - Process customer orders, returns, refunds, and exchanges accurately and efficiently using internal CRM and order management systems. - Educate customers on new product launches, seasonal promotions, loyalty programmes, and exclusive Food & Beverage offerings tailored to the Dutch-speaking market. - Escalate complex or sensitive issues to the appropriate internal departments while maintaining full ownership of the customer journey until resolution. - Record all customer interactions with accuracy and attention to detail in accordance with company data protection and quality assurance policies. - Collaborate with team leaders and cross-functional teams to continuously improve the Dutch-language customer experience and contribute to overall service quality targets. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — this is a non-negotiable requirement for all applicants. - A genuine passion for customer service excellence and the ability to represent a premium Food & Beverage brand with professionalism and enthusiasm. - Strong communication and interpersonal skills, with the ability to engage Dutch-speaking customers with empathy, patience, and clarity. - Comfortable working in a fast-paced, remote environment with the self-discipline and focus required to deliver consistently high-quality service. - Prior experience in a customer support, contact centre, or Food & Beverage customer-facing role is advantageous but not strictly required — full training will be provided. - Basic proficiency in English for internal communication and team collaboration purposes. Requirements - Valid EU passport or national ID (mandatory for employment eligibility). Benefits - Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Dutch Customer Care Expert - Leading Coffee Brand position in Greece. - 2 Extra Salaries Per Year — a 13th and 14th salary paid annually, providing exceptional financial security beyond standard market compensation. - Monthly Performance Bonus rewarding your dedication, quality of service, and individual results. - Fully Paid Relocation Package including return flight to Greece, private airport transfer, and hotel accommodation upon arrival to ensure a smooth and stress-free move. - Fully Paid Professional Training Programme to equip you with all the product knowledge, systems expertise, and customer service skills needed to excel in this role. - Comprehensive Health Insurance coverage from day one of employment. - Remote working arrangement within Greece, offering the flexibility to deliver excellent customer care from the comfort of your own home. - A clearly defined career development pathway within a growing international organisation, with ongoing coaching and mentoring support from Mercier Consultancy Group. - And Much More... How to Apply If you are a motivated, Dutch-speaking customer care professional ready to take on an exciting new challenge with a globally recognized coffee brand while enjoying the benefits of living and working remotely in beautiful Greece, we want to hear from you. This is one of the most sought-after Dutch-speaking jobs in Greece right now, and positions are filling fast. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you launch this extraordinary new chapter in your career.
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Mercier Consultancy GroupA fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
Role Description We are currently seeking a passionate and customer-focused Dutch-speaking professional to join the customer support team representing Miele, one of the world's most iconic and prestigious brands in the consumer electronics and premium home appliance industry. In this exciting remote role based within Greece, you will serve as a trusted point of contact for Dutch-speaking customers, delivering expert assistance across Miele's renowned range of consumer electronics and household products. This is a truly exceptional opportunity for Dutch-speaking individuals seeking jobs in Greece, combining a fulfilling career in the consumer electronics sector with the adventure of living and working in one of Europe's most captivating destinations — all supported by a fully paid relocation package. Key Responsibilities - Deliver outstanding customer support in Dutch via telephone, email, and live chat, addressing enquiries related to Miele's premium consumer electronics and home appliance product range. - Assist Dutch-speaking customers with product guidance, including technical specifications, usage instructions, and troubleshooting for Miele consumer electronics devices. - Accurately log, track, and manage customer interactions and case resolutions using internal CRM systems, ensuring all records are kept up to date and thorough. - Collaborate closely with technical support teams and internal departments to escalate and resolve complex consumer electronics issues efficiently and professionally. - Provide clear and knowledgeable information regarding warranties, product registrations, spare parts, and after-sales service options for Miele products. - Proactively identify customer needs and recommend appropriate solutions or product upgrades within the Miele consumer electronics portfolio to enhance customer satisfaction. - Consistently uphold Miele's premium brand standards by delivering a courteous, empathetic, and solution-driven customer experience in every interaction. - Contribute to team performance by meeting and exceeding individual KPIs, quality benchmarks, and customer satisfaction targets on a monthly basis. Qualifications - Native or fluent Dutch language skills (spoken and written) are essential for this role. - A valid EU passport or the legal right to live and work within the European Union is mandatory. - Previous experience in customer support, customer service, or a client-facing role is highly advantageous, particularly within the consumer electronics or technology industry. - A genuine interest in consumer electronics, home appliances, or premium technology brands is a strong asset. - Excellent communication, active listening, and problem-solving skills with a customer-first mindset. - Proficiency in using CRM systems, digital communication tools, and standard office software. - The ability to work independently and efficiently in a remote environment, demonstrating strong self-motivation and time management skills. Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector. - Fully Paid Training programme to ensure you are fully equipped with the knowledge and tools to succeed in your role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece entirely stress-free. - Monthly Performance Bonus rewarding your dedication and outstanding customer service achievements. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition beyond standard compensation. - A supportive, multicultural, and dynamic remote working environment within Greece, surrounded by a team of equally motivated multilingual professionals. - And Much More... How to Apply If you are a Dutch-speaking professional ready to take your career to the next level with a prestigious Dutch Customer Support at Miele in Greece with Relocation position in Greece, we would love to hear from you. This is a rare and outstanding opportunity to represent one of the world's leading consumer electronics brands while enjoying everything that life in Greece has to offer — and Mercier Consultancy Group will be with you every step of the way. Do not miss your chance to be part of something exceptional. Click Apply Now to submit your application and a member of our specialist recruitment team at Mercier Consultancy Group will be in touch with you shortly. Your future in Greece starts here.
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