Napco National

• Receive and process customer orders accurately in the system. • Handle customer inquiries regarding products, pricing, availability, and delivery status. • Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment. • Monitor order status and follow up to ensure on-time delivery. • Handle customer complaints and escalate issues when necessary. • Maintain and update customer records and order files. • Prepare daily order reports and support operational reporting. • Communicate stock availability and delivery updates to customers and sales teams. • Ensure proper documentation of all orders, returns, and credit notes. • Support in resolving billing or invoice-related issues with the Accounts Department. • Perform any other duties assigned by the Customer Service Supervisor/Manager.

• Prepare daily sales and collection reports for the Sales Manager. • Support in preparing quotations, reports, letters, and sales documents. • Communicate Sales Manager instructions to the sales team. • Handle incoming and outgoing calls, emails, and correspondence. • Maintain and file all sales-related documents and records. • Coordinate with Customer Service, Accounts, and Logistics for order processing and delivery. • Follow up on approvals, special orders, and customer requests. • Distribute price lists and update sales information to the team. • Assist in preparing forecasts, business plans, and sales reports. • Support in resolving customer complaints and coordinating with QC when needed.