• Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team • Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW) • Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements • Provide technical expertise and consultative advice during the planning stages of a customer engagement • Own the design, development, implementation, and support of GitLab-related Professional Services engagements • Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects • Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements • Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer • Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required • Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits • Develop case studies, presentations, design documentation, best-practice methodologies and internal process development • Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering • Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team • Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings • Assist Regional Delivery Managers with Technical Vetting of Partner Consultants, New hire candidates, SOW staffing assessments

• Provide deep technical expertise in backend development, code reviews, and architectural discussions, ensuring best practices are followed • Design, develop, test, and deploy backend software solutions using Node.js and Java, adhering to high-quality standards • Architect and optimize relational database schemas, write efficient queries, and ensure data integrity and performance • Develop and maintain components for real-time communication, including SIP signaling and RTP streaming • Explore and implement solutions for audio/video media processing and integration within the contact center environment • Contribute to the development of contact center-specific features and integrations, understanding the nuances of the domain • Identify and address performance bottlenecks, ensuring the platform can scale to meet growing demands • Diagnose and resolve complex production issues, providing timely and effective solutions • Work closely with product managers, architects, QA engineers, and other stakeholders to deliver high-quality software

• Contribute to the development and maintenance of Python and Go-based automation workflows that optimize business and data processes. • Build and support backend microservices and integrations using both Python and Go (Golang) under the guidance of senior engineers. • Develop APIs and services that enable cross-system automation and AI interaction. • Create reusable code libraries, automation utilities, and internal tools to accelerate future development. • Contribute to the development of AI-powered automations and agents — including within Palantir AIP — designed to help employees work more efficiently and reduce manual workflows. • Assist in building and iterating on LLM-backed workflows using Palantir AIP Logic and AIP Chatbot Studio as part of the team’s agentic AI strategy. • Support the integration of LLM-based tools and APIs (e.g., OpenAI API, LangChain) into internal workflows and applications. • Work with data and analytics teams to integrate Python and Go applications with Redshift, MySQL, and other data systems. • Support data pipeline development and assist in optimizing SQL queries and data workflows under senior guidance. • Implement unit tests, contribute to CI/CD pipelines, and follow version control best practices using GitHub. • Collaborate with stakeholders to understand business problems and translate them into technical requirements with team support. • Participate in code reviews, team standups, and knowledge-sharing sessions as an active and engaged contributor.

• Partner with the CTO to define and evolve SchemeServe's backend engineering strategy • Establish and maintain backend engineering standards, principles and best practices • Drive consistency across multiple engineering teams in architecture, implementation patterns and operational practices • Champion secure software development practices and help embed security throughout the software development lifecycle • Define and improve code quality standards, review processes and engineering governance • Provide architectural guidance for new systems, services and platform initiatives • Help shape and guide the ongoing transformation of our .NET Framework monolith into a modern service-based, API-first platform • Provide technical leadership across both C# and TypeScript backend ecosystems • Act as a technical mentor and coach for backend engineers across the organisation • Review significant technical proposals, designs and architectural decisions • Drive improvements in observability, resilience, performance and operational excellence • Identify technical risks and help teams navigate them successfully • Help teams make pragmatic technology decisions, balancing innovation, risk and long-term maintainability • Evaluate emerging technologies and engineering practices, identifying opportunities that provide genuine business value • Foster a culture of engineering excellence, continuous learning and constructive technical challenge • Occasionally, contribute directly to implementation work when strategic initiatives or business priorities require it • Represent backend engineering interests in strategic technical discussions • Build strong relationships across Engineering, Product and Leadership teams