Role Description We are seeking a Client Director to take overall responsibility for the management and growth of REO client relationships. The role will focus on ensuring successful delivery, driving the annual renewal of contracts, and expanding revenues through effective upselling and cross-selling of services. This position combines senior client leadership with hands-on programme management. You will ensure delivery is executed to the highest standards, working in close collaboration with operations and our team of consultants. The Client Director will maintain trusted client relationships, provide clarity and confidence throughout every engagement, and ensure that the work we deliver is consistently aligned with client objectives. You will also play a key role in demonstrating value, securing renewals, and identifying opportunities to expand our partnerships through cross sell and upsell across the wider REO offering. What You Will Do - Serve as the senior point of contact and project manager for REO clients, ensuring that delivery consistently meets client expectations and business objectives. - Lead the planning, execution, and renewal of annual contracts, coordinating operations and consultants to deliver programmes on time, on budget, and to the highest quality. - Maintain a clear view of account health, including satisfaction, delivery performance, risks, and opportunities for growth. - Ensure that all client interactions are underpinned by clarity, transparency, and measurable value. - Oversee reporting and insight for clients, demonstrating impact and linking outcomes directly to their commercial goals. - Manage complex stakeholder environments with professionalism, ensuring expectations are aligned and challenges are addressed promptly. - Identify and pursue opportunities for account growth through cross sell and upsell across REOs services. - Contribute to the development of best practice processes in client management and delivery governance. Qualifications - Substantial experience in a senior client leadership role within a digital agency or consultancy. - Strong background in project and programme management with a proven ability to deliver complex, multi-disciplinary engagements. - Familiarity with one or more service lines: CRO, UX, analytics, accessibility, inclusion, SEO, and PPC, with the ability to discuss these credibly with clients. - Excellent interpersonal and relationship management skills, with the ability to build trust, handle sensitive discussions, and influence senior stakeholders. - Strong commercial focus, with demonstrable experience in managing retainers, securing renewals, and driving account growth. - Highly organised, detail-focused, and capable of managing multiple client priorities effectively. - Comfortable operating in fast-paced environments and working collaboratively with cross-functional teams. Benefits - A competitive compensation package. - 30 days holiday + bank holidays. - 4.5 day working week. - Home office allowance or workspace membership. - Remote 1st working policy. - Flexible working hours. - Vitality Healthcare and benefits discounts on gym membership, Apple products, Amazon etc. - Personal L&D budget. - Dedicated L&D time. - Enhanced pension. - Regular team socials and events.

Role Description Our company seeks to expand its remote hospitality team. In this role, you will complete client reservations and related arrangements such as lodging, activities, transportation, and event-related services. This opportunity is an ideal fit only for candidates who are able to multitask, are organized, communicate clearly and effectively, and are comfortable working independently in a remote setting while staying connected to a collaborative team. - Support clients by organizing and coordinating customized service arrangements - Research and review available options to match client needs and budget - Secure and verify reservations to ensure details are accurate - Maintain professional communication through phone and email - Assist with schedule updates, adjustments, and general service inquiries - Participate in ongoing training sessions Qualifications - Authorized to work in the United States, United Kingdom, Mexico, Australia, Latin America, or Spain - Must be a minimum of 18 years of age - Strong written and verbal communication skills in English - Reliable internet access and smartphone (computer is also highly recommended) Benefits - Fully remote - Flexible schedule - Ongoing training and learning resources - Supportive team culture Company Description

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• Provide strategic, statistical, technical, operational, and business leadership for Centralized Statistical Monitoring (CSM). • Accountable for the CSM analysis system, signal framework, statistical methodology, team leadership, cross-functional delivery, and continued evolution of CSM as part of Amgen’s broader Risk-Based Quality Management (RBQM). • Lead CSM capability development across a growing clinical portfolio, ensuring that CSM remains scientifically rigorous, scalable, inspection-ready, and aligned with portfolio, regulatory, study team, and business needs. • Serve as the business owner for Amgen’s CSM analysis system, signal framework, and analytical workflows. • Lead the strategy, roadmap, operating model, and continued evolution of the CSM capability in partnership with the Head of CSM / CfDA Safety and cross-functional stakeholders. • Provide leadership and accountability for the CSM Statistics team and statistical deliverables supporting the CSM capability. • Advance conventional and innovative CSM methodology to support RBQM, Quality by Design, data quality, data integrity, and clinical study quality oversight. • Prioritize CSM system enhancements, signal development, automation opportunities, and related RBQM analytical needs, including QTL approaches where aligned with CSM scope and portfolio priorities. • Lead governance, documentation, inspection readiness, lifecycle management, and long-term sustainability of the CSM capability. • Serve as a senior point of accountability for CSM-related questions, escalations, study team support, and cross-functional alignment. • Lead, coach, and develop CSM statisticians and supporting resources. Direct line management responsibilities may be in scope depending on the final operating model.