• Lead and develop a team of technical trainers, providing coaching, performance management, workload prioritization, and professional development to ensure consistent, high-quality training delivery across the organization. • Design and implement the overall technical training strategy aligned with business objectives, service quality goals, and technician development needs, ensuring training programs effectively address skill gaps and support operational performance targets. • Partner with operations leadership to identify training needs based on performance data, service quality metrics, customer feedback, new equipment introductions, and business expansion plans, translating these insights into actionable training initiatives. • Oversee curriculum development using instructional design principles and adult learning methodologies, ensuring training content is technically accurate, and delivered through appropriate modalities including classroom instruction, hands-on labs, e-learning, virtual sessions, and on-the-job coaching. • Identify opportunities for curriculum enhancement, delivery method refinement, or content reorganization based on evaluation data. • Maintain deep technical knowledge of material handling equipment systems, staying current with manufacturer updates, emerging technologies, industry trends, and regulatory requirements to ensure training content reflects current best practices and technical standards. • Collaborate with HR, Safety, and Operations teams to integrate technical training with broader talent development initiatives, safety protocols, quality programs, and performance management processes. • Develop and maintain training infrastructure including learning management system administration, training documentation libraries, equipment and tool inventories, training facility management, and digital learning platforms. • Provide strategic technical support for complex escalations, serving as a subject matter expert and resource for field technicians and leadership on challenging technical issues or customer situations. • Perform other duties as assigned or as needed to support the training function and broader organizational objectives.

Title: Event Manager - APAC Location: Sydney, AUS Job Description: ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Events Manager is responsible for the resource preparation, planning, and delivery of all IT Nation events and programs. This role works in partnership with cross-functional teams to ensure all events run efficiently and are coordinated within budget. Essential Duties & Responsibilities: - Provides support to the Marketing team, with close attention to detail - Researches, analyzes, and documents findings - May coach and review the work of other team members - Prepares and maintains signage and printable budgets throughout the lifecycle of the events - Runs project plans for event deliverables and identifies/resolves potential issues - Serves as the main point of contact for all incoming internal requests at large events - Provides suggestions for improvements to event flow and attendee experience - Assists with integration plans that impact successful event recruitment and execution - Acts as a subject matter expert for the IT Nation team and the marketing process - Facilitates the training of new colleagues within the team - Completes administrative tasks that accompany IT Nation events, which include production management, identifying deadlines, budgets, and invoices, and gathering quotas for print pieces Knowledge, Skills, and/or Abilities Required: - Ability to manage projects and processes independently with limited supervision - Advanced knowledge of the applicable work area - Ability to situationally adapt and understand new technology/processes as per business and partner requirements - Ability to lift, carry and otherwise move up to 10 pounds on a regular basis - Strong organizational, time-management, and communication skills - Preferred: Knowledge of Salesforce, Marketo, Cvent, Workamajig, Espiserver, and/or Trello Educational/Vocational/Previous Experience Recommendations: - Bachelor’s degree in a related field or equivalent business experience - 5+ years of relevant experience - Preferred: Project Management Professional (PMP) or Cvent certification Working Conditions: - On-site / Hybrid depending on location - 0-10% travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

• Own the US CMS business to achieve growth targets in volume, net turnover, and gross margin • Continuously evolve the CMS operating model and service offering to expand existing accounts and drive new customer acquisition • Build and develop a high‑performing team through recruitment, coaching, mentoring, and clear goal‑setting • Identify and implement strategic growth opportunities based on deep customer insights, market trends, and competitive analysis • Collaborate with local and global lubricants technology and marketing teams to align growth strategies with product roadmaps • Lead cross‑functional initiatives focused on revenue generation, customer acquisition, and product/service innovation • Prepare and present cases, financial models, and performance reports to senior leadership • Monitor the effectiveness of growth initiatives and adjust strategies to optimize performance • Build and maintain strong relationships with key customers, internal collaborators, and supplier partners • Ensure strict compliance with bp’s code of conduct, values, behaviors, and all safety and legal standards for Castrol and CMS partners.

• You develop end-to-end test strategies for our clients, for example in the context of transformation projects and migrations • You design test concepts and are responsible for test planning and test data management • You create test cases, including documentation and test reporting, and actively contribute hands-on during the testing phase • You define work packages and coordinate (sub-)projects, overseeing implementation through to business acceptance (sign-off) • You act as an innovator in the field of test automation and continuously improve our test management tools • You apply AI-assisted development tools in day-to-day work to boost productivity, improve code quality, and maintain high-quality documentation, contributing to robust and maintainable solutions • You drive test management and test automation topics at Wavestone and further develop our colleagues and clients, for example through test management training • You work with IT and business colleagues to develop solutions to specific problems, sometimes leveraging existing solutions and systems • You build professional relationships with clients, management, and team members to ensure the delivery of proposed solutions.