• Collaborates with leadership, SMEs, and Instructional Designers on course development • Provides design support for effective learning environments • Consults with leadership on course goals and strategies • Conducts training sessions for faculty on assessment strategies

• Certified Teachers will virtually manage instructional programs • Consult regularly with learning coaches and students • Complete all grading, create progress reports and conduct parent conferences in a timely manner • Support the instructional program with asynchronous web conferencing sessions and synchronous instruction • Review curriculum and devise alternate approaches to presenting lessons to increase student understanding • Communicate with parents, students and other teachers on a regular basis to develop and update Personal Learning Plans • Score assessments, provide feedback on student work, suggest instructional approaches and strategies • Monitor completion of assignments and coach special projects • Work collaboratively with other teachers • Develop a general knowledge of the entire program’s K-12 curriculum • Support students and parents with alternate strategies and provide additional assistance with daily assignments and projects • Keep student records and data up-to-date, including cumulative files • Consult with other teachers and staff learning specialists • Work with other teachers to coordinate social activities and relevant field trips for students • Manage regional field trips • Develop and implement virtual methods to maintain a school community • Participate in organization and administration of the State Testing, as directed • Attend field trips and other community activities implemented for families • Other duties as assigned

• Direct instruction through managing online instructional programs • Ensure that each student successfully completes state standards for promotion • Monitor progress, evaluate work, and run instructional/tutorial sessions • Provide academic guidance and support • Communicate with parents/learning coaches, students, and other teachers • Conduct online tutorial and instructional sessions • Develop detailed knowledge of the curriculum • Provide additional assistance to struggling students

• Provide customer service via phone, chat, WhatsApp and email • Respond to inquiries about products and services • Record and update information in the system • Handle requests and complaints • Liaise with other departments • Monitor performance indicators (quality, productivity and NPS)