• Direct Client Acquisition: Identify, develop, and acquire new direct clients across industries including Banking, Healthcare, Retail, Manufacturing, Telecommunications, and Government. • Generate new staffing opportunities through cold calling, email campaigns, LinkedIn outreach, networking events, referrals, and strategic prospecting. • Schedule and conduct meetings with hiring managers, procurement teams, HR leaders, and vendor management professionals. • Negotiate staffing agreements, Master Service Agreements (MSAs), Non-Disclosure Agreements (NDAs), rate cards, and commercial terms. • Prime Vendor & MSP Development: Build and strengthen relationships with Prime Vendors, MSPs, System Integrators, and consulting firms. • Complete supplier onboarding, compliance documentation, and vendor registration processes. • Identify new opportunities within enterprise staffing programs and managed services environments. • Expand the company's footprint across strategic staffing channels and partner networks. • Client Relationship Management: Grow and manage existing client accounts through proactive engagement and exceptional service. • Understand client hiring strategies, workforce planning, and business objectives. • Partner closely with recruiting teams to ensure timely, high-quality candidate submissions. • Maintain strong client satisfaction, retention, and long-term partnerships. • Sales & Pipeline Management: Maintain an organized sales pipeline using CRM tools. • Track leads, opportunities, meetings, proposals, negotiations, and closed business. • Prepare weekly sales reports, pipeline forecasts, and business development updates for leadership.

• Work with clinics to understand their technical issues and provide solutions independently and/or with the help of the Engineering team. • Support the Sales and Success teams by installing and upgrading Radformation software at customer sites. • Work directly with hospital IT departments as the technical expert representative during implementations and upgrades. • Complete IT documents and vendor security questionnaires requested by customer hospitals. • Meet with clinics to discuss installation planning, system architecture, and cybersecurity requirements. • Aid the Clinical Customer Support Representatives as needed. • Assist team members in troubleshooting internal IT issues.

• Respond to user requests for help via ticketing systems, email, or phone; diagnose and resolve hardware, software, and network issues. • Install, configure, and maintain desktops, laptops, mobile devices, and peripherals, including printers and scanners. • Create and manage user profiles, passwords, and access permissions across platforms including Active Directory and Microsoft 365/Azure AD. • Deploy, update, and troubleshoot common enterprise applications (e.g., Microsoft Office, Adobe, VPNs). • Troubleshoot and resolve Wi-Fi, VPN, and local network connectivity issues, including support for Ubiquiti network infrastructure and related networking equipment. • Accurately document support requests, troubleshooting steps, and ticket resolutions in Fresh Service. • Identify and escalate complex technical issues to Tier 2/3 support teams, or specialized resources when necessary.

• Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools. • Troubleshoot and resolve issues related to: Microsoft 365 applications and services • Windows 11 operating systems • MacBook and Dell endpoint devices • User account access and authentication • Basic endpoint and application issues • Administer user accounts and permissions within JumpCloud. • Support password resets, account provisioning, deprovisioning, and user lifecycle activities. • Assist with endpoint monitoring, patching, and device management through JumpCloud. • Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting. • Document incidents, requests, and resolutions within the ticketing platform. • Escalate complex issues to senior technical teams when appropriate. • Assist with workstation deployments, hardware replacements, and onboarding activities. • Support continuous improvement efforts related to service delivery and user experience.