Brightree logo
Brightree

SaaS Software and services for post-acute care and Pharmacy home-infusion

Senior AI Solutions Engineer

AI EngineerMachine Learning EngineerFull TimeRemoteSeniorTeam 501-1,000Since 2002H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

24 days ago

Salary

0

Seniority

Senior

No structured requirement data.

Job Description

Senior AI Solutions Engineer

Brightree

Role Description Customer Support is evolving towards more scalable, intelligence-driven operation – reducing manual effort, improving customer self-service, and leveraging AI to deliver faster, more consistent outcomes. The Senior AI Solutions Engineer is responsible for implementing, optimizing, and continuously improving AI-powered capabilities across Customer Support, ensuring the toolset delivers measurable impact. This role will translate business needs into scalable AI solutions and enable the organization to work more efficiently, consistently and intelligently over time. - Partner with support management to identify, prioritize, and execute automation opportunities - Identify and recommend automation opportunities across the customer support lifecycle - Configure, implement, and optimize AI-driven capabilities - Support testing, validation, and iteration of AI solutions to ensure reliability and effectiveness in production - Act as a hands-on operational SME, focused on improving how AI is applied within day-to-day support workflows - Recommend success metrics and continuously monitor performance of AI and optimize based on results - Leverage all related data sources to: - Track customer journeys across touchpoints - Analyze customer usage and engagement patterns - Identify opportunities to improve adoption, engagement, and efficiency - Translate insights into actionable changes and targeted adjustments, including workflow updates, model tuning, and automation enhancements - Create repeatable frameworks for evaluating and scaling new AI use cases - Translate operational needs into technical requirements and solutions - Troubleshoot and resolve issues with AI tools, workflows, and integrations in sandbox and production environments - Monitor and optimize AI agent performance using analytics and QA tools to ensure accuracy, efficiency, and continuous improvement - Partner with support management to execute against defined priorities and deliver solutions at scale - Document configurations, processes, and operational best practices of AI solutions to support scalability and consistency - Act as a hands-on subject matter expert, driving continuous improvement in AI-enabled support operations Qualifications - Demonstrated experience applying AI, automation, or advanced technologies in a live operational or business environment - Direct ownership of use cases such as: - Implementing AI-driven workflows (e.g., case routing, classification, summarization, or self-service automation) - Deploying or optimizing conversational AI (e.g., virtual agents, copilots, or guided interactions) in production environments - Integrating AI solutions across platforms (e.g., CRM, knowledge, community, or data layers) to drive end-to-end workflow improvements - Measuring impact through defined KPIs (e.g., deflection, handle time reduction, agent productivity, or adoption) and iterating based on results - Scaling solutions beyond pilot phases into repeatable, governed processes across teams - Hands-on experience with enterprise AI platforms such as Salesforce Agentforce, Data360, including configuration, optimization, and performance monitoring in a production environment - Experience operating AI solutions within defined governance models, including quality thresholds, risk management, and ongoing performance accountability - Salesforce Agentforce Certification - Strong understanding of system workflows, integrations, and data-driven decision making - Experience working across multiple platforms and understanding system interdependencies - Familiarity with AI-driven capabilities such as search, classification, summarization, or conversational systems - Experience working within or supporting customer service or operations environments - Strong understanding of support workflows, agent experience, and self-service design principles - Ability to identify opportunities to improve efficiency, scalability, and customer experience through automation - Ability to analyze complex, ambiguous problems and develop scalable, effective solutions - Experience monitoring performance metrics and evaluating outcomes to drive continuous improvement - Strong critical thinking skills, including evaluating trade-offs and adapting approaches based on results - Ability to think across end-to-end workflows and understand how systems interact - Experience optimizing processes and improving performance over time - not just initial implementation - Experience identifying new opportunities for automation and operational efficiency - Strong communication skills with the ability to translate technical concepts into business impact - Ability to operate with autonomy in a fast-paced, collaborative, customer-focused environment - Experience working in a remote environment - Bachelor’s degree or equivalent experience in Computer Science, Engineering, Data, or a related field Benefits - Joining us is more than saying “yes” to making the world a healthier place. - It’s discovering a career that’s challenging, supportive and inspiring. - Where a culture driven by excellence helps you not only meet your goals, but also create new ones. - We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. - If this sounds like the workplace for you, apply now! - We commit to respond to every applicant.

Related Job Pages

More AI Engineer Jobs

Metova, Inc. logo

AI Engineer

Metova, Inc.

Helping companies transform their business through technology to meet the growing expectations of their customers.

AI Engineer24 days ago
Full TimeRemoteTeam 201-500Since 2006H1B No Sponsor

• Define, design, and supervise the technical architecture of solutions based on intelligent agents and LLMs, integrating tools such as LangChain, LlamaIndex, AutoGen, CrewAI, or equivalent frameworks. • Implement MCP (Model Context Protocol) and A2A (Agent-to-Agent) architectures to enable multi-agent coordination and autonomous flows within business environments. • Work with the MLOps team and execution environments that enable continuous agent updating and deployment, including memory management, context, and long-term planning. • Collaborate closely with product, UX, data, and backend teams to map business needs to intelligent agent architectures.

Ecuador
Backblaze logo

Software Engineer, AI Developer

Backblaze

Backblaze is the cloud storage innovator delivering a modern alternative to traditional cloud providers.

AI Engineer24 days ago
Full TimeRemoteTeam 201-500Since 2007H1B Sponsor

• Implement and maintain open source AI integrations, frameworks and example applications using languages commonly used in the open source ecosystem, including Python, TypeScript, Go, and Rust. • Build and maintain public sample applications, SDK extensions, notebooks, and reference implementations demonstrating AI and cloud storage best practices. • Use AI-assisted development tools, including Claude Code, to accelerate implementation while validating correctness, security, and performance. • Contribute to open source projects through code contributions, issue triage, reviews, and ongoing maintenance. • Ensure all open source assets meet high standards for testing, documentation, reproducibility, and developer usability. • Maintain clean, well-structured GitHub repositories intended for external adoption and community contribution. • Collaborate with Product and QA to ensure integrations reflect real customer AI workflows and Backblaze B2 usage patterns.

Argentina
BECU logo

Sr. Software Engineer - AI Innovation Team

BECU

Insured by NCUA | Equal Housing Opportunity Lender

AI Engineer24 days ago
Full TimeHybridTeam 1,001-5,000Since 1935H1B Sponsor

Title: Sr. Software Engineer - AI Innovation Team Location: Remote, WA Job Description: Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities. PAY RANGE The Target Pay Range for this position is $141,800.00-$173,300.00 annually. The full Pay Range is $110,100.00 - $204,900.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS – because people helping people starts with supporting you - 401(k) Company Match (up to 3%) - 4% annual contribution to your 401(k) by BECU - Medical, Dental and Vision (family contributions as well) - PTO Program + Exchange Program - Tuition Reimbursement Program - BECU Cares volunteer time off + donation match IMPACT YOU’LL MAKE: As a Sr. AI Software Engineer, you’ll play a key role in bringing advanced AI capabilities into applications that matter. You’ll design and optimize scalable, secure, and maintainable software solutions while shaping how AI technologies are adopted across our organization. From integrating machine learning models and generative AI services to guiding best practices and architecture decisions, your work will directly influence performance, innovation, and long-term technical direction. To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, SC, VA, CA, or NC. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays.  For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. WHAT YOU’LL DO: - Build AI‑Powered Features:  Develop and implement moderate to complex application features and services, including high‑impact components that integrate AI/ML models or AI service APIs. - Design Scalable Systems: Design scalable maintainable, and secure solutions, ensuring AI systems align with long-term strategies and enterprise standards. - Champion Engineering Excellence: Write high quality, well‑tested code and guide peers in adopting best practices for AI workflow integration, model interaction, and external AI‑ service management. - Troubleshoot AI Performance:  Conduct advanced troubleshooting of AI r‑elated issues, such as model performance degradation, inference bottlenecks, prompt optimization challenges, and data pipeline inconsistencies. - Drive Innovation Opportunities: Identify transformative opportunities in AI integration patterns, automation strategies, development tools, and deployment pipelines. Mentor junior staff in AI technologies, coding practices, and decision-making. - Ensure Quality & Reliability:  Perform unit testing and identify defects in traditional and AI-augmented code paths to strengthen shared ownership of application and AI integration quality. - Collaborate Cross‑Functionally:  Partner with cross functional teams to evaluate new AI capabilities, assess technical feasibility, and contribute to the roadmap for AI‑enabled features and platforms. - Share Knowledge: Share knowledge and best practices within the team by documenting patterns for AI integration, participating in learning sessions, and supporting a continuous learning environment around evolving AI technologies. QUALIFICATIONS: Minimum Qualifications - Bachelor’s degree in computer science or equivalent experience. - Minimum 5 years of experience designing software and writing production code in a team environment. - Proficiency in one or more major stacks (e.g., Node.js, TypeScript/React, Python), including demonstrated experience integrating AI/ML services into production applications. - Experience with SQL and cloud platforms (Azure/AWS/GCP), including services used in AI/ML solution development, deployment, monitoring, and optimization. - Knowledge of secure coding standards, test‑driven development, and responsible AI practices, including validating, monitoring, and safeguarding model outputs. - Demonstrated effective verbal and written communication skills with the ability to mentor staff and contribute to technical strategy, standards, or best practices. - Proficient in using AI-augmented workflows to streamline coding, debugging, and documentation using AI coding assistants. Desired Qualifications - Experience designing AI enabled ‑architectures or leading AI feature development in production environments. - Knowledge of containers and orchestration (Kubernetes preferred). - Experience with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins, TeamCity). - Deep understanding of TDD and testing methodologies. - Proficiency with Git and branching standards. - Knowledge of ML Ops, vector databases, embedding pipelines, or advanced prompt engineering techniques. WHAT YOU’LL GAIN: - Meaningful Impact: Shape how AI capabilities are embedded into real-world enterprise applications. - Technical Growth: Work with evolving AI technologies, from generative AI to modern ML pipelines and cloud platforms. - Leadership Opportunities: Mentor others, influence coding standards, and help define the technical direction for AI initiatives. - Collaborative Culture: Partner with cross-functional teams to solve complex problems and drive innovation together. - Continuous Learning: Stay at the forefront of AI advancements through hands-on experimentation and shared knowledge. JOIN THE JOURNEY: If you’re passionate about building intelligent systems, solving complex challenges, and helping teams unlock the power of AI, this is your opportunity to make a lasting impact. Bring your expertise, curiosity, and drive to help shape the future of AI enabled innovation. EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Washington + 9 moreAll locations: Washington | Oregon | Idaho | Arizona | Texas | Georgia | South Carolina | Virginia | California | North Carolina
$110.1K - $204.9K / year
CloudWalk logo

AI GTM Engineer

CloudWalk

CloudWalk, Inc. aims to democratize the Brazilian payments industry by empowering entrepreneurs with life-changing technological solutions. The rapidly-growing

AI Engineer24 days ago

• Construir fluxos de trabalho de agentes de IA para vendas externas, incluindo qualificação de leads, divulgação, gerenciamento de respostas, monitoramento de desempenho e transição humana. • Conectar enriquecimento de dados, pontuação de leads, filas de campanha, fluxos de trabalho de CRM e feedback em um sistema operacional repetível. • Usar Python, SQL e APIs para construir ferramentas, integrações e automações. • Trabalhar com dados do BigQuery e CRM para definir ICPs, segmentar leads, pontuar comerciantes e monitorar o desempenho do funil. • Realizar experimentos GTM com hipóteses, grupos controle, métricas e critérios de matar/escala. • Criar jornadas外 contextuais usando dados de comerciantes, provas locais e relevância comercial. • Colaborar com Vendas, Crescimento, Dados e Operações para transformar feedback de campo em melhorias no sistema. • Documentar prompts, especificações, playbooks, experimentos e aprendizados.

Brazil