Role Description This role manages a book of clients across multiple industries, serving as the primary point of contact, building strong relationships, driving client retention, leading claims review meetings, and delivering exceptional customer service. The position also requires analyzing data trends, presenting actionable insights, managing projects and renewals, facilitating discussions that demonstrate the value of services, and acting as a key liaison between clients, management, and claims operations with minimal supervision. - May manage 25+ routine/moderately complex clients. - Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients. - Primarily focused on delivering exceptional service to all clients within book. - Solves common issues, identifies client concerns/opportunities and drives solutions with limited guidance. - Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common client service (e.g., banking, reports, etc.) providing leverage to his/her manager. Develops client trust and confidence. - Renews own accounts of low to moderate complexity with limited assistance. - Organizes and leads effective group meetings on behalf of client (claims reviews). - Facilitates discussions effectively, selling value of AJG services. - Perceived as critical link between client, management and claims operations. - Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics. - Obtains data through internal tools and manipulates to identify trends and meaningful information for clients. - Executes and presents analysis results proficiently. - Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed. - Stays current on company and industry developments. Qualifications - Required: Bachelor's degree and 3 years related experience. - Insurance license required. - Solid understanding of risk, insurance, and claims. - Often travels for client needs (e.g., claim reviews, stewardship discussions). - Preferred: Strong working knowledge of GB products and services. - Has completed training and/or certification courses to demonstrate knowledge in these areas. - Able to travel approximately 30% - 35%. - Industry designations highly preferred. Requirements - Proficient in Excel and PowerPoint. - Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. - Navigates nearly all sensitive situations with poise and confidence. - Confident when communicating, often gets point across. - Prioritizes work effectively. - Can assess information (data, trends) and quickly identify the salient points for further investigation or discussion with client. - Understands drivers of risk, key individuals within the company and industry/competitor developments. - Can discuss client's business beyond claims. - Robust understanding of risk, insurance and claim industry information and trends. - Knows what to look for and why in given industry. - Creates positive team environment for others, including adjuster team members. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Role Description At Gallagher, we’re looking for a Property and Casualty licensed Commercial Lines Client Service Manager to join our team in Seattle, WA. In this role, you’ll work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You’ll help build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact. You’ll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you’ll help ensure client needs are met and compliance standards are upheld. - Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions. - Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage. - Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction. - Help your team address client risk management needs through consultative conversations and personalized strategies. - Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth. - Conduct regular audits to ensure compliance with regulations and maintain high service standards. - Maintain accurate and up-to-date client and policy data using Gallagher’s systems. - Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. - Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. Qualifications - A Bachelor’s degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years of experience. - An active Property and Casualty License. - Proficiency with insurance document management software (EPIC) and Microsoft Office tools. - Strong technical insurance experience with middle to large clients and carrier relationships. - The ability to explain complex issues in simple terms, manage competing priorities, and work independently. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... Company Description Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics.

Role Description Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! - Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. - Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. - Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. - Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. - Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trustworthiness. Qualifications - Genuine desire to help others and make a positive impact on their lives. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Integrity and ethical conduct in all professional dealings. Company Description Global Elite Empire Consultants is a third-party recruiter, not an insurance agency. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description The Associate Care & Wellness Program Enrollment Specialist will be part of a team that delivers a long-term care insurance program designed to help policyholders live healthier longer and provide education to those who support them. You will be responsible for providing person-centered, strengths & evidence-based, short-term care management services to long-term care insurance policyholders who are interested in aging at place at home. These policyholders may have had recent functional or cognitive changes. This role specifically influences policyholders and caregivers to participate in the program and performs high level telephonic assessments to determine their key risks to aging in place. What you will be doing: - Responding to inbound calls and inquiries about the program. - Researching any prior claim activity and questions or spousal claim activity. - Making outbound calls to policyholders and family members to educate about the program and influence them to participate. - Using standardized tools to comprehensively assess the policyholder and/or family member. - Reviewing program recommendations with the policyholder and/or family member and influencing them to take actions. - Setting up next program steps for the policyholder and/or family member with a colleague on your team based on their needs. - Reviewing the policyholder’s claim intake call and any prior claim information to best understand their current situation. - Using clinical judgment to discern if they are appropriate candidates for intervention or if they need additional care. - Comprehensively assessing and addressing the insured’s biological, psychological, environmental, and social needs. - Exhibiting exceptionally strong phone skills (e.g. empathetic tone, patience, warm voice) and using active listening and motivational interviewing skills during the assessment. - Synthesizing assessment results to make recommendations on appropriate interventions within a program. - Being one of the policyholder’s initial contacts with Genworth at a time of need for them. - Developing a warm and professional rapport with the insured’s care team (family) and integrating them into the assessment when appropriate. - Providing fundamental education on aging resources, medication management, and daily living aids. - Conducting internet research for resources for the insured and advocating for them. - Providing education on common medical conditions using understandable terms for both older adults and their families. - Providing preliminary coaching to caregivers on how to best support the insured. - Solving routine standard problems for policyholders and their families using a network of internal resources. - Working independently and in an interdisciplinary team environment. - Managing and prioritizing a work queue and multiple job responsibilities. - Demonstrating an openness to cross-functional assignments within the position/team. - Providing feedback on process improvement opportunities and coaching peers as appropriate. Qualifications - Passion for working with older adults and their family members. - 2-5 years of professional experience with older adults and their families (home care, home health, hospice, hospital, nursing home, area agency on aging, or community placements). - College degree or certification/license in a field related to care management (e.g., child and family studies, counseling, gerontology, human services, public health, sociology, marriage and family therapy, recreational therapy, respiratory therapy, mental health, nursing, occupational therapy, physical therapy, speech and language therapy, psychology, rehabilitation or social work) or equivalent work experience. - Experience with recruiting, selling, or program enrollment geared towards seniors. - Experience with performing assessments for older adults and caregivers. - Superior written and verbal communication and customer service skills. - Ability to meet weekly productivity standards and maintain a high level of quality. - Able to effectively motivate individuals with post-operative musculoskeletal, neurological and general acute problems. - Demonstrated experience in making sound business decisions using risk management and quality protocols. - Work effectively in a team environment and independently. - Professional and personal effectiveness in establishing relationships with a variety of internal and external customers. - Desire to learn how to interpret Long Term Care Insurance contracts and benefits. - Understanding of single and cumulative medical conditions (particularly those common in the aging process), including their effect on physical/cognitive function, as well as their prognosis and rehabilitative potential. - Good working knowledge of systems applications (e.g., WORD, EXCEL, PowerPoint, etc.) and willingness to learn claims and workflow systems. Requirements - Certification or license in a field related to care management (e.g., child and family studies, counseling, gerontology, human services, public health, sociology, marriage and family therapy, recreational therapy, respiratory therapy, mental health, nursing, occupational therapy, physical therapy, speech and language therapy, psychology, rehabilitation or social work). - Strong knowledge of care, treatment, community programs, equipment and devices used to assist individuals with functional & cognitive impairments in regaining optimal independence. - Strong knowledge of senior/geriatric/home health care, continuum of care, long-term care insurance and/or the Medicare program. - Personal or professional experience with caregiving. - Prior experience working in a corporate environment. - Experience with using a CRM. - Telephonic case management experience. Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services.