• Develop technical program plans to include system requirements, integration, verification and validation, risk analyses, and supportability and effectiveness analyses, personnel and facilities requirements • Conduct regular technical reviews on programs and projects and provide project teams recommended technical direction to address issues, constraints, and risks as needed to achieve objectives • Perform engineering analysis and documentation to include requirements and specification development, material and software evaluation and selection, test plans and procedures preparation and reviews, conduct of field installs, operations and maintenance procedure development • Perform architectural analysis, functional analysis, timeline analysis, detailed trade studies, requirements allocation to translate requirements into hardware and software specifications • Define work plans to ensure the logical and systematic conversion of requirements into solutions that acknowledge technical, schedule, and cost constraints • Identify and quantify associated risks and recommend mitigations • Apply subject matter expertise in the areas of metrology, metrology engineering, calibration equipment, and Navy Metrology and Calibration enterprise operations and logistics in support of assigned projects • Provide guidance to AI/ML and analyst teams to advance data science and Artificial Intelligence as applied to Instrument Calibration Procedures engineering and lifecycle management and information tools used by metrology engineering for develop calibration support • Develop briefing materials for internal and customer program management reviews • Lead regular team meetings to review and update project plans and status including schedule, developing and updating action items, and formulating risk mitigation plans • Provide leadership, tasking and critical feedback to personnel and organizations supporting your assigned programs and projects • Perform metrology engineering, calibration logistics and metrology program and policy analysis as requested by the customer • Other duties as assigned

• Navigate and resolve challenges within accounts to ensure customer needs are met • Build a strategic territory plan by aligning shared priorities and applying insights and tactics • Partner proactively with territory teammates and field teams to address customer needs • Use territory data and market trends to uncover local insights • Facilitate planning sessions with key stakeholders to solve complex challenges • Deliver real-time access support and work closely with Patient Specialty Services (PSS)

• Own and grow a portfolio of Mid-Market Single Family Rental partners in the Mid-Market segment with a focus on retention, expansion, and long-term revenue growth. • Build strategic relationships across partner organizations, including executive stakeholders, economic buyers, and day-to-day operators. • Develop tailored account strategies and success plans aligned to each partner’s business objectives, portfolio needs, and growth goals. • Lead strategic business reviews and value-based conversations that deepen adoption and position Zillow Rentals as a critical growth partner. • Identify and execute expansion opportunities within existing partner portfolios by mapping accounts, uncovering pain points, and aligning solutions to partner needs. • Navigate complex renewals, organizational structures, and risk scenarios to protect recurring revenue and maintain strong partner retention. • Serve as the primary escalation point for strategic partner needs and work cross-functionally to resolve issues, strengthen relationships, and improve partner outcomes. • Maintain strong portfolio discipline using Salesforce.com and related tools to manage activity, forecasting, account strategy, and opportunity progression. • Travel in-market to meet with partners, strengthen relationships, and support high-impact business conversations when needed. • Consistently meet and exceed revenue, retention, and performance goals tied to a net growth and retention model. • Represent the voice of the partner internally to influence product, marketing, sales process, and partner experience improvements. • Serve as a brand ambassador for Zillow Group and bring a consultative, strategic, and partner-first approach to every interaction.

• Provide high quality, continuity of care for patients through a telemedicine-first approach • Leverage proprietary, HIPAA-compliant EHR for a delightful and safe experience • Conduct two-way video-audio appointments with patients • Collaborate with patient care advocates and medical teams to ensure proper patient care and follow-up • Adjust schedules according to personal availability while meeting the operational needs of the practice