• Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living. • Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member. • Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations. • Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met.

• Identify and manage opportunities by identifying, qualifying, and progressing leads through the CRM tool; • Prospect and contact leads via phone, email, WhatsApp, and at events, trade shows and conferences, focusing on enterprise accounts and complex negotiations; • Conduct strategic solution presentations, both via videoconference and in person, with stakeholders at different hierarchical levels (analysts and decision-makers); • Lead the entire sales process from presales to closing, focusing on long sales cycles, multiple stakeholders and high-value deals; • Continuously analyze the market, customer behavior, trends and competitors’ activities, proposing improvements to processes and commercial approach; • Serve as a technical reference for the sales team, sharing best practices and supporting leadership in team development; • Collaborate with leadership to develop sales arguments, email cadences, outreach scripts and other materials that support the sales strategy; • Work closely with Marketing and Product to build strategies for lead generation and attraction of major opportunities; • Identify, develop and manage strategic sales partnerships to expand and increase the business’ reach; • Monitor and interpret sales-funnel metrics, proposing actions to improve and optimize commercial performance.

• Support posting incoming and outgoing invoices in the accounting system; • Assist in tax calculations (ICMS, ISS, PIS, COFINS, IRPJ, CSLL) and in preparing statutory tax filings and reports (DCTF, SPED Fiscal, EFD-Contribuições); • Verify and organize fiscal documents for correct classification and accounting records; • Assist in the preparation of tax and accounting reports and statements; • Participate in monthly and quarterly closings, assisting with accounting and tax reconciliations; • Provide support in the analysis and review of tax documents to ensure compliance with current legislation; • Assist in responding to internal requests and fiscal and accounting audits; • Conduct research and stay updated on tax and fiscal legislation.

• Fast outbreak detection and response depend on systems most people never see: reagents procured in time, funds reaching response teams in days, the right staff hired before an outbreak peaks. When these fail, responses are late, and late responses cost lives. • The Technical Advisor, Institutional Strengthening & Delivery advances RTSL's institutional strengthening agenda ensuring the “backbone” operational systems support the lifesaving work of NPHAs. The Technical Advisor will work across a portfolio of National Public Health Agencies in Ethiopia, Nigeria, Zambia, and DRC, as part of our Collaborative Surveillance project supported by the Gates Foundation. The role spans the full scope of NPHA organizational strengthening: leadership development, governance and legal mandate, financing and resource mobilization, partnership coordination, and administrative readiness. • NPHA organizational strengthening is a growing emphasis of our work. Drawing on methodology developed and tested at Zambia's NPHI, the Technical Advisor will help NPHAs redesign the planning, finance, procurement, and HR systems that most constrain delivery, working directly with NPHI teams and Delivery Units through co-design workshops, management coaching, and execution support, while building what works into a replicable approach. • The Technical Advisor will also help NPHIs access, absorb, and account for external funding from partners including the World Bank, Global Fund, and Pandemic Fund. • This is a full-time remote role with working hours aligned largely to GMT or US EST time zones, depending on location. The Technical Advisor reports to the Principal Advisor, Country Preparedness, and collaborates with a dynamic team of global and country-level experts. This role is for a fixed term of 24 months with the possibility of extension. The role requires international travel.