Qualifica Cursos e MBA Online

• Create, test, and optimize multi-channel outreach cadences • Assist in defining prospecting strategies and lead qualification processes • Qualify leads using advanced methodologies • Conduct in-depth market analyses • Prospect new companies • Make outbound contacts via phone, WhatsApp, email, and LinkedIn • Schedule meetings with decision-makers • Drive initiatives to improve pre-sales processes • Act as the technical point of reference for the pre-sales team

• Support the pedagogical design of courses and digital content. • Assist in adapting scripts and materials for different media (video, audio, text, workbooks, interactive resources). • Collaborate in producing supplementary materials, such as mind maps, guides, quizzes, and practical activities. • Explore and apply AI tools (such as ChatGPT, Perplexity, DALL·E, MidJourney, HeyGen, Synthesia, Runway, among others) in scripting, activity design, and generation of support materials. • Work in partnership with mid-level/senior instructional designers, instructors, and the production team. • Ensure that content meets Qualifica’s pedagogical, communication, and innovation quality standards. • Contribute ideas and suggestions for continuous improvement of courses, processes, and the strategic use of AI in education.

• Conduct onboarding and ongoing activities throughout the customer journey • Create, update and manage client accounts (account maintenance) • Guide customers on any questions or issues regarding the platform • Develop best practices and design retention, support, and engagement initiatives • Monitor and analyze performance indicators • Monitor risk and execute mitigation actions • Analyze scenarios to identify upsell opportunities • Track NPS surveys and propose improvements • Collaborate with Qualifica’s internal teams • Support the product team in resolving technical issues • Work to increase positive outcomes for your client portfolio • Document department processes • Build relationships with project stakeholders • Participate in events