• Perform full accounting routines • Account classification and reconciliations • Preparation of trial balances, income statements (DRE) and balance sheets • Provide guidance to clients

• Support activities for collecting and organizing information on cyber threats. • Monitor open sources, intelligence feeds, and threat databases. • Identify and consolidate Indicators of Compromise (IOCs). • Support initial analysis of malicious campaigns, threat actors, and attack trends. • Contribute to the preparation of intelligence reports and threat bulletins. • Assist the dissemination of relevant information to SOC and CSIRT teams. • Organize and maintain databases of indicators and threat information. • Support research initiatives and monitoring of the threat landscape.

• Plan, execute, and optimize paid media campaigns across different Latin American countries; • Manage campaigns on platforms such as Google Ads, Meta Ads, and LinkedIn Ads; • Monitor performance metrics such as CPL, CAC, ROI, conversion, and pipeline generation; • Control budgets and propose improvements to maximize results; • Create and run A/B tests for ads, targeting, creatives, and landing pages; • Perform performance analyses and generate insights to support decision-making; • Identify optimization opportunities within the acquisition funnel; • Collaborate with CRM, Content, and SDR teams to improve lead generation and qualification; • Support expansion and growth initiatives across LATAM markets; • Contribute to the development of Growth Marketing strategies.

Role Description The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction. Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care. Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports users; may work weekends and holidays to ensure reliable patient-care systems. Key Responsibilities - Provide support for Epic applications, workflows, access, printing, and integration issues. - Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems. - Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems. - Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. - Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. - Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs). - Assist with Epic user account provisioning, role changes, template assignments, and security access requests. - Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). - Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. - Maintain documentation, knowledge base articles, and standard operating procedures. - Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. - Support change management and scheduled downtime communications as needed. - Ensure adherence to HIPAA, security, and IT governance policies in all technical activities. - Escalate critical issues and downtime events according to established protocols. Qualifications - Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. (Required) - Proficient with ServiceNow or other enterprise ticketing systems. (Required) - In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). (Required) - Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). (Highly desired) - Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). (Highly desired) Requirements - Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. - The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. - Candidate must understand this is a first shift position and the working requirements are 7:00 AM EST - 3:30 PM EST which includes weekends and holidays. - Candidate must be able to attend a remote webcam interview.