Title: Customer Service Associate Remote Customer Service Full time London, England, United Kingdom Lebanon France Spain Netherlands Job Description: About Us... Rightangled is a leading online pharmacy dedicated to delivering exceptional healthcare services through innovation and customer care. We specialise in providing prescription medications and healthcare products with the highest standards of safety, efficiency, and patient experience. Role Overview We are seeking a proactive and customer-focused Customer Service Associate (Patient Outreach) to join our growing team. In this role, you will be responsible for engaging with patients through phone calls and email communications, gathering feedback, strengthening patient relationships, and supporting retention initiatives. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences while helping the business achieve its engagement and retention goals. Please note that this role requires prior experience in telesales, phone-based sales, or customer service in a telephone-based environment. Location: Remote Employment Type: Full-Time Working Hours: Monday to Friday, 8:00 AM – 5:00 PM Requirements Key Responsibilities - Conduct outbound calls to patients in a professional and empathetic manner. - Build and maintain positive relationships with patients. - Support patient retention initiatives through proactive outreach. - Generate and send follow-up emails and communications. - Gather patient feedback and accurately record information in company systems. - Meet individual and team performance targets. - Resolve basic patient queries and escalate issues where appropriate. - Maintain accurate records of all interactions and communications. - Collaborate with internal teams to ensure a positive patient experience. Requirements - Minimum 1 year of telesales, phone-based sales, or telephone customer service experience. - Previous experience handling inbound and/or outbound customer calls is required. - Excellent verbal and written communication skills. - Strong attention to detail and organisational abilities. - Ability to build rapport, handle objections, and communicate confidently over the phone. - Comfortable working towards targets, KPIs, and performance metrics. - Strong time management skills and ability to work independently. - Reliable internet connection and suitable remote working environment. - Access to a laptop/computer and headset for daily communications. Preferred Qualifications - Fluent English communication skills. - Bilingual or multilingual candidates are highly desirable, particularly those fluent in: - French - Spanish - Dutch - Experience in healthcare, pharmacy, patient support, or customer retention is advantageous. Personal Attributes The successful candidate will be: - An excellent communicator with strong interpersonal skills. - Detail-oriented and committed to accuracy. - Punctual, dependable, and self-motivated. - Empathetic and patient-focused. - Results-driven and comfortable working towards targets. - Professional and able to represent the company positively in all interactions. What Success Looks Like - Consistently achieving outreach and retention targets. - Maintaining positive patient relationships. - Collecting valuable patient feedback to support service improvements. - Delivering a high standard of customer service. - Contributing to overall patient satisfaction and business growth.

Dealer. Com Technical Customer Care Specialist II This is a fully remote position- The scheduling availability needed is any day between Monday -Saturday with rotational Saturdays. 8am-8pm Eastern Standard Time (based on business needs) GENERAL DESCRIPTION: Provides technical customer support to ensure that all customers are satisfied with the acquired company's products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. SPECIFIC RESPONSIBLITIES: - Handle incoming Dealer.com technical support customer requests escalated by front-line support. - Serves as a customer care agent for an assigned customer base or product area. - Responds to customer inquiries received via telephone or online. - Answers routine to moderately complex questions, following established procedures. - Researches and troubleshoots customer requests, analyzes needs and: - Determines problem source (i.e.,hardware, software, user access), - Resolves issues where possible, - Refers difficult and complex issues to internal technical experts, and/or - Refers issues to management, documents issues for future - Documents and reports on customer inquiries, status and resolution. - Follows up with customers on issue status and resolution to ensure ongoing high levels of satisfaction. - Builds working relationships with customer representatives and with cross functional teams. QUALIFICATIONS: MINIMUM- - High School Diploma/GED and 3 years-experience OR Any level degree or certification beyond HSD/GED and 1 year experience OR 5 years-experience - Ability to work flexible work hours/schedule. - Able to work independently and as a team to deliver on individual and business goals - Strong problem-solving capabilities - Strong technical troubleshooting skills - Excellent communication skills (verbal and written), with strong interpersonal skills and attention to detail. PREFERRED- - Experience troubleshooting HTML and CSS issues including layout, styling, and cross-browser compatibility strongly preferred - Experience implementing diverse troubleshooting methodologies to diagnose and resolve complex technical website issues strongly preferred - Ability to analyze data discrepancies and perform root cause analysis, to drive accurate issue resolution strongly preferred - Displays strong dependability and reliability - Ability to handle multiple competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. USD 20.10 - 30.10 per hour Compensation: Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 07/02/2026 EOE, including disability/vets

• Accountable for inbound and/or outbound phone-based customer service. • Provides first call and/or email resolution. • De-escalate calls and provides caller education through clear and accurate exchange of information. • Follow-up, resolve and document issues in a timely manner. • Route inquiries needing further investigation to the appropriate department. • Conduct routine research as needed.

• Schedule classes and coordinate related logistics • Manage and organize email communications • Handle client intake and gather new client information • Maintain accurate records within Tutor Cruncher • Communicate with tutors regarding scheduling and operational needs • Update and manage information using Monday.com and Google Drive • Provide exceptional customer service to prospective and existing clients • Ensure timely follow up on inquiries and requests • Support daily administrative operations and maintain organized workflows • Answer incoming phone calls and text messages promptly