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Senior Supervisor, Service Ops
Location
Canada
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior Supervisor, Service Ops
Otis Elevator Co.
• Ensure all aspects of field safety. • Meet with customers to ensure obligations and expectations are achieved. • Direct the performance of field maintenance and contractual service operations. • Conduct field education training with field workforce. • Maintain customer quality assurance, managing the expenditure of labor and materials. • Improve efficiencies, managing route schedules and callback rates. • Provide technical support, participating in sales estimation / proposals as required. • Authorize repair orders and tracking completion. • Lead change to better efficiency and communication.
Job Requirements
- High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years).
- Experience with leading a team of technicians is preferred.
- Elevator industry experience is desired, but not required.
- Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
- Strong computer and technology skills, business acumen and a passion for customer service.
Benefits
- You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
- We offer you remuneration in accordance with local standards plus: Customize for local benefits here including vacation and bonuses.
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
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