TaskUs logo
TaskUs

Digital Customer Experience. Trust & Safety. AI Services.

Senior Operations Manager – ERT

OperationsOperationsFull TimeRemoteSeniorTeam 10,001+Since 2008H1B SponsorCompany SiteLinkedIn

Location

Arizona + 1 moreAll locations: Arizona | Michigan

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree2 yrs expEnglish

Job Description

Senior Operations Manager – ERT

TaskUs

• Manage day-to-day operations, including performance, billing, and PNL • Manage a high-performing team of Operations Managers and Team Leads • Design and scale response frameworks that accommodate unique AV challenges • Drive KPI excellence across specialized AV metrics • Meet with Senior Management and clients as needed to continue business growth • Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation • Own the hiring and talent development pipeline • Foster an organizational culture that prioritizes safety, innovation, and rapid adaptation to technological change

Job Requirements

  • Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in high-stakes or safety-critical environments
  • Autonomous Vehicle Experience is required and is mandatory
  • BA/BS degree preferred
  • Experience managing supervisors, as well as coaching and developing Teammates
  • 20% travel required to support market launches, conduct field audits, and meet with regional stakeholders

Benefits

  • Competitive industry salaries
  • Comprehensive benefits packages
  • Commitment to a People First culture
  • Inclusive environment and positive community impact
  • Internal mobility and professional growth

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