• Develop clear, value-oriented product and platform strategies together with business units and teams • Support teams during discovery phases and structured problem clarification • Structure requirements along value streams and capabilities • Support prioritization decisions with a focus on business impact rather than feature pressure • Work directly with Product Owners, stakeholders and business units in pairing, workshop and sparring formats • Connect business, IT and management perspectives to create a shared understanding of value • Establish lightweight governance mechanisms focusing on outcomes and effectiveness • Enable organizations to make product decisions independently, based on sound reasoning and aligned with real target visions • Contribute to product-oriented organizational development in client environments • Contribute to the sustainable improvement of decision-making and prioritization processes

• monitoring and analyzing existing BLIK implementations on the issuing (banks) and acceptance (acquirers and merchants) side • creating and updating the knowledge base about these implementations • initiating and conducting corrective and optimization actions • supporting the implementations carried out by the partners and helping them in solving the problems identified after the service launch • participation in creating functional requirements, documentation and product presentations

• Coordinate and drive the delivery of internal enablement for our Quarterly Product releases. • Work with our Product & Product Marketing team to ensure we translate the impact of our product enhancements into usable talk tracks for our selling teams. • Empower teams in their interactions with clients, making them more consistent and effective at every stage. • Partner with our CS Ops Program Manager, VP Success, and VP of Services to build skill development tracks and coordinate quarterly enablement calendar for all post-sales roles. • Build and manage certification programs for Post Sales new hires. • Drive effective internal communication to make sure stakeholders know where to find the content when they need it in real-time. • Play an instrumental role in our content management strategy and administration of current and future tooling.

• Serve as the primary SNF domain expert for the product development team by translating regulatory and clinical requirements into audit rules, workflows and operational processes. • Validate and refine SNF audit methodology, including medical necessity criteria, documentation standards and coding requirements. • Define MVP scope, roadmap enhancements and implementation readiness. • Apply deep knowledge of CMS SNF regulations, PDPM, MDS/RAI, therapy documentation and state Medicaid policies. • Monitor regulatory updates and recommend product adjustments as needed. • Define and validate claim selection logic, risk indicators and scoring models. • Develop and validate end-to-end workflows, including intake, clinical review, provider outreach and appeals. • Define SLA expectations for turnaround times, provider response windows and internal review cycles. • Support training for clinical reviewers, auditors and provider engagement teams. • Define reporting needs for audit outcomes, savings, provider trends and operational KPIs. • Partner with analytics to ensure dashboards and reporting tools are accurate and actionable. • Identify opportunities for continuous improvement based on audit results. • Serve as SME during product implementation, ensuring all components are ready for deployment.