• monitoring and analyzing existing BLIK implementations on the issuing (banks) and acceptance (acquirers and merchants) side • creating and updating the knowledge base about these implementations • initiating and conducting corrective and optimization actions • supporting the implementations carried out by the partners and helping them in solving the problems identified after the service launch • participation in creating functional requirements, documentation and product presentations

• Coordinate and drive the delivery of internal enablement for our Quarterly Product releases. • Work with our Product & Product Marketing team to ensure we translate the impact of our product enhancements into usable talk tracks for our selling teams. • Empower teams in their interactions with clients, making them more consistent and effective at every stage. • Partner with our CS Ops Program Manager, VP Success, and VP of Services to build skill development tracks and coordinate quarterly enablement calendar for all post-sales roles. • Build and manage certification programs for Post Sales new hires. • Drive effective internal communication to make sure stakeholders know where to find the content when they need it in real-time. • Play an instrumental role in our content management strategy and administration of current and future tooling.

• Serve as the primary SNF domain expert for the product development team by translating regulatory and clinical requirements into audit rules, workflows and operational processes. • Validate and refine SNF audit methodology, including medical necessity criteria, documentation standards and coding requirements. • Define MVP scope, roadmap enhancements and implementation readiness. • Apply deep knowledge of CMS SNF regulations, PDPM, MDS/RAI, therapy documentation and state Medicaid policies. • Monitor regulatory updates and recommend product adjustments as needed. • Define and validate claim selection logic, risk indicators and scoring models. • Develop and validate end-to-end workflows, including intake, clinical review, provider outreach and appeals. • Define SLA expectations for turnaround times, provider response windows and internal review cycles. • Support training for clinical reviewers, auditors and provider engagement teams. • Define reporting needs for audit outcomes, savings, provider trends and operational KPIs. • Partner with analytics to ensure dashboards and reporting tools are accurate and actionable. • Identify opportunities for continuous improvement based on audit results. • Serve as SME during product implementation, ensuring all components are ready for deployment.

Product Operations Specialist Location: Boston, Massachusetts, USA Work Arrangement: Hybrid (3 days per week on-site) Job Type: Full-time Salary: $50,000–$55,000 USD per year Hybrid Details: - Office: Boston, Massachusetts - Schedule: Required to work on-site 3 days per week, with the remaining days remote. Job Description: About Us Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you. The Product Operations Specialist is responsible for ensuring the accuracy and consistency of content across digital and print platforms - ensuring alignment with brand messaging and strategic goals. This role involves collaborating closely with regional teams, stakeholders and external vendors to deliver high-quality product offerings. The Specialist oversees product performance, implements improvements based on analytics and internal feedback, as well as supports the execution of new optional activities, Planeterra project integration, and general product updates. Content Management and Quality Control - Review, edit and ensure the accuracy and consistency of content across digital platforms (website) and printed materials (brochures). - Maintain up-to-date verbiage and tone in content, implementing strategic updates and ensuring alignment with company goals and messaging. - Review and approve proposed content changes when appropriate, collaborating with the Director, Product and regional teams to ensure alignment with regional strategies and priorities. - Participate in the product and tour development process as needed, mostly assisting in the planning and execution of product changes. - Oversee the review and revision of brochure proofs for the region, ensuring content is accurate and in line with marketing standards. - Support or lead web audits to ensure the content meets quality standards and aligns with tour offerings. Communication and Coordination - Effectively communicate global updates, audit requirements and necessary actions to relevant stakeholders across departments. - Draft and distribute clear, concise notifications to travelers and the Sales team regarding important updates or changes. - Review and coordinate product improvements and improvement plans with key stakeholders. - Attend and take charge as the lead during operational DTs. New Product Development and Innovation: - Collaborate with the Director, Product and regional teams to identify and develop new optional activities and day tours, ensuring alignment with market needs and customer preferences. - Lead the product stage gate process for new activities, from concept through to execution. Performance Analytics and Reporting: - Monitor and analyze product performance (Bookings, NPS and Profitability) and report back to cross-functional stakeholders. - Provide monthly team updates on bookings, NPS and profitability. - Provide quarterly reports to Senior Leadership on product performance. Partnership & Field Engagement - Proofread brochures - and review, vet and approve comments from the field. - Review FAM Feedback and escalate issues when necessary to ensure product quality. - Collaborate with Product Partnerships to manage trips, review changes, address issues, and ensure overall trip quality. System Proficiency and Management: - Become a subject matter expert (super user) for departmental systems, including content management systems, booking platforms and collaborative tools such as Google Docs, Wufoo forms, and Trip Editor. - Leverage the systems to streamline workflows, enhance efficiency and ensure the smooth execution of content-related tasks. Skills & Experience - Minimum 4 years of writing experience. - Experience working in international travel within Operations, Product or Sales. - Proven ability to collaborate effectively with cross-functional teams and build positive relationships with stakeholders at all levels. - Demonstrated experience in both administrative and creative roles, balancing routine tasks with more innovative, strategic work. - Proficient in content management systems (CMS), booking platforms and collaborative tools such as Google Docs & Wufoo forms. - Experience in drafting clear, concise content for both internal and external communications, including notifications, updates and marketing materials. - Strong multitasking abilities, with the capability to manage multiple projects and meet deadlines in a fast-paced environment. - Exceptional communication skills, both oral and written, with the ability to articulate complex ideas clearly to diverse audiences. Additional information Base Salary Hiring Range: $50,000.00 - $55,000.00 annually Final salary offered will fall within the posted salary range and will vary based on the candidate’s skills, experience and qualifications This position is a hybrid role based in our Boston office, with a requirement to work on-site 3 days per week. What Do We Offer You? - Competitive Total Rewards Package, including exclusive travel perks! - Additional days off, including on your birthday! - Vacation time for you to recharge - Enhanced Parental Leave - Meaningful Employee Recognition Program - Learning and Growth Opportunities - Employee Resource Groups *Applicable based on location* Please note that Artificial Intelligence (AI) is used in the selection or interview process. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.