• Lead creative across a hybrid mix of digital product, brand, content, and campaign work • Serve as a senior creative partner to client stakeholders, building trust and helping grow long-term relationships • Operate as an autonomous leader within a complex, fast-moving account environment • Guide teams in designing expressive digital experiences across web, platforms, and ecosystem-level initiatives • Elevate the quality of the work through strong creative direction, visual craft, typography, and storytelling • Shape ideas from concept through execution, helping teams refine and strengthen the work at every stage • Partner closely with strategy, technology, production, and account leadership to align creative vision and delivery • Lead presentations and creative discussions with confidence, clarity, and strong narrative thinking • Mentor and inspire multidisciplinary teams, fostering an environment of experimentation, collaboration, and creative ambition • Help identify opportunities for account growth and expanded creative partnership • Stay engaged in the work itself—contributing hands-on when needed to move projects forward or unblock teams

• Serve as the senior PBM subject matter expert and strategic advisor to clients, consultants, and internal leadership across implementation and ongoing benefit strategy • Lead high-impact discovery and design sessions with clients, consultants, and cross-functional stakeholders to define complex benefit structures, including formulary strategy, cost-sharing models, accumulator logic, specialty tiers, step therapy protocols, and regulatory considerations • Shape and influence client benefit strategies by aligning industry best practices, market trends, and AffirmedRx platform capabilities • Anticipate risk and proactively address gaps in benefit design or documentation, partnering with senior implementation and account leadership to drive resolution • Provide executive-level oversight and guidance on benefit configuration, ensuring alignment between intended design and system build • Act as the escalation point for complex benefit design or configuration issues, driving resolution through deep expertise and cross-functional collaboration • Influence best practices for benefit setup within the adjudication platform, ensuring consistency, scalability, and accuracy • Lead and drive technology change initiatives related to adjudication systems and benefit capturing enhancements, partnering with IT and platform teams to evaluate, prioritize, and implement system improvements that reduce configuration error, improve accuracy, and scale with organizational growth • Own the testing strategy and validation framework for PBM benefits, ensuring comprehensive coverage of complex plan structures and edge cases • Oversee end-to-end testing validation, ensuring benefit logic, cost-share structures, accumulators, and compliance requirements function as designed • Drive cross-functional alignment during UAT cycles, ensuring efficient defect resolution and timely remediation • Provide executive summaries of go-live readiness, including risk assessments, issue tracking, and mitigation strategies • Ensure all implementations meet the highest standards of accuracy, compliance, and client expectations prior to go-live • Build and lead the Benefit Design & Requirements function, including defining team structure, hiring strategy, and capability roadmap • Hire, coach, and develop a high-performing team, establishing clear roles, expectations, and career progression pathways • Establish KPIs and performance metrics to measure quality, efficiency, and client outcomes • Drive continuous improvement initiatives based on implementation retrospectives, root cause analysis, and client feedback • Ensure all processes and documentation meet regulatory, audit, and contractual compliance requirements • Partner with senior leadership to align function priorities with broader organizational goals and growth strategy

• Own and uphold how design and research work at Stack Overflow include the process, tooling, standards, and craft. • Own the user experience perspective on how technologists discover and interact with knowledge, and make the ux calls that shape where the product goes. • Maintain the highest standards of design craft and research quality across every product surface. • Evolve the team’s AI-first design practice as the technology changes, maintaining the pipeline from concept to working, production-ready code. • Own and run the team rituals that elevate quality and develop designers and researchers. • Coach designers and researchers in their career growth, developing both skill and leadership across the team. • Build a high-trust, feedback driven culture that gives people real autonomy and holds them accountable to their work. • Be a coauthor of our Sit at the table where product strategy is made and be a vocal advocate for our users and customers to ensure their needs are adequately represented. • Work alongside Product and Engineering leaders as part of the EPD leadership team, contributing to how we build software in an AI-first world. • Build and maintain research infrastructure that actually drives decisions, not just informs them.

• Collaborate with Executive Leadership to understand their business objectives, challenges, and opportunities. • Strong leadership skills with the ability to influence and guide teams toward successful outcomes • Manage & engage senior stakeholder relationships at CxO, Partner, Functional Head levels • Perform rapid assessment of landscape for stakeholders and provide insights to accelerate action towards refining their current state • Bring diverse and thought-provoking perspective to transformations, including market trends, new and innovative ideas to drive data driven decision making • Excellent analytical and problem-solving abilities, with a strategic mindset and attention to detail • Drive and build upon a culture of continuous improvement by developing innovative idea • Conduct comprehensive analyses of organization’s processes and systems • Provide strategic recommendations and action plans to drive business performance and transformation • Develop roadmaps for implementing project management, Organizational change management, and design thinking initiatives. • Lead and manage complex projects from initiation to closure, ensuring timely delivery and quality outcomes • Define project scope, objectives, deliverables, and success criteria in collaboration with clients and stakeholders • Monitor project progress, identify risks and issues, and implement mitigation strategies • Foster effective communication and collaboration among project teams and stakeholders • Develop and implement change management strategies to support organizational transformation initiatives • Conducting Change Impact Analysis and Change Readiness / Gap Assessment and give recommendations that are actionable on immediate and long-term basis • Build strong change network, drive change adoption, manage stakeholders with people centric approach, if needed work towards mindset shift and achieve cultural transformation • Monitor and evaluate the effectiveness of change management efforts and make adjustments as necessary • Apply design thinking principles and methodologies to identify innovative solutions to complex business problems • Conduct user research, gather insights, and define user personas and journeys. • Advocate for design thinking principles and foster a culture of creativity and experimentation within client organizations • Contribute to the development and enhancement of consulting methodologies and frameworks • Mentor and coach junior consultants, providing guidance and support in their professional growth