• Establish a company-wide Business System as the standard for the organization’s operational processes • Create a self-reinforcing culture of continuous improvement • Ensure the system is scalable with growth and acquisitions and not dependent on individual employees • Define, document, and continuously develop the integrated set of tools, processes, leadership behaviors, and cultural norms • Implement strategy deployment (Hoshin Kanri) and translate the company’s strategic priorities into annual goals, quarterly initiatives, and measurable team objectives • Manage deviations and perform root cause analysis • Drive Kaizen and rapid improvement • Foster problem-solving capability

Role Description We are looking for an RN Care Coordinator as an addition to the Optum Insight ACO Practice Extend Team. You will work alongside our Care Team’s Clinical Pharmacist and Clinical Administrative Coordinator to improve the health outcomes of the patients we serve. The RN Care Coordinator is responsible for managing patients attributed to provider practices participating in the Optum Insight ACO. This role includes high-volume telephonic outreach, patient education, and coordination with primary care providers (PCPs), specialists, and the Practice Extend care team to ensure high-quality care delivery. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities - Work with a Care Team of a Clinical Pharmacist and Clinical Administrative Coordinator to support patient and provider engagement across care transitions management, care coordination, and medication management activities. - Facilitate communication of inpatient discharge information to primary care offices using appropriate technology tools. - Conduct post-discharge outreach for inpatient and emergency department visits, including medication reviews, scheduling timely follow up appointments, and providing education on discharge instructions and appropriate sites of care. - Guide patients in accessing high-quality, cost-effective specialist referrals. - Support high-risk patients by coordinating and scheduling PCP and/or specialist appointments. - Provide patients with benefit information and resources upon request. - Communicate with provider offices to resolve patient care issues and facilitate communication between practice staff and care team. - Build and maintain strong relationships with participating provider practices by communicating program goals, patient needs, and value-based care opportunities. - Facilitate and/or lead provider-facing meetings, including onboarding meetings and ongoing collaboration meetings. Qualifications - Bachelor’s degree. - Current, active, unrestricted Registered Nurse (RN) license in a Compact License state within the US. - 3+ years of experience in Case Management and/or Care Coordination. - Advanced level of proficiency in Microsoft Office, particularly Excel and PowerPoint. - Advanced level of proficiency typing and navigating a Window-based environment simultaneously. - Ability to work 1 late shift per week (10 am -7pm), standard schedule is 8am-5pm (times reflect the time zone business hours assigned – Central, Mountain, or Arizona). Preferred Qualifications - Spanish/English Bilingual. - Case Management Certification. - Experience in a high-volume outreach or outbound call center environment. - Experience in managed care and/or population health management. Soft Skills - Ability to quickly learn and manage multiple clinical systems simultaneously. - Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Salary The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Acting as the main contact for customers and managing day-to-day interactions • Creating and maintaining project schedules with milestones and tasks • Providing weekly project status reports and updates to clients • Managing budgets, project scope, and change requests, including estimates and change orders • Leading business strategy workshops and producing phased roadmaps based on client needs • Guiding sprint grooming, requirements gathering, and user story development • Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications • Participating in discovery sessions to understand client objectives and system needs • Collaborating with Solution Architects and Consultants to design solutions that meet client requirements • Leading or supporting end-user training and adoption activities

• Acting as the main contact for customers and managing day-to-day interactions • Creating and maintaining project schedules with milestones and tasks • Providing weekly project status reports and updates to clients • Managing budgets, project scope, and change requests, including estimates and change orders • Leading business strategy workshops and producing phased roadmaps based on client needs • Guiding sprint grooming, requirements gathering, and user story development • Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications • Participating in discovery sessions to understand client objectives and system needs • Collaborating with Solution Architects and Consultants to design solutions that meet client requirements • Leading or supporting end-user training and adoption activities