• Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction • Build and maintain lasting professional relationships with Labcorp | Invitae’s clients • Partner with Sales in proactive key account management • Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention • Support onboarding key accounts and lead generation • Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies • Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed • Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story • Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches • Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets • Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering • Develop planning and solutions based on specific challenges involved.

• Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction • Build and maintain lasting professional relationships with Labcorp | Invitae’s clients • Partner with Sales in proactive key account management • Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention • Support onboarding key accounts and lead generation • Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies • Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed • Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story • Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches • Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets • Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering • Develop planning and solutions based on specific challenges involved. May work with employers, brokers, channel partners and health plans in partnership to create strategies and plans

• As an Account Manager you are part of our sales team. • Actively sell and promote enterprise cloud platforms and cloud resources. • Targeted marketing of managed services specifically tailored for large enterprise customers. • Build and maintain sustainable business relationships with decision-makers. • Identify customers' specific needs and develop customized solutions. • Generate and process leads and effectively position the portfolio. • Prepare and present high-quality proposals in collaboration with specialist departments. • Conduct contract and pricing negotiations. • Ensure high customer satisfaction through proactive account management.

• Serve as the primary client contact, owning overall account health, SLA performance, issue resolution, and client satisfaction. • Act as the voice of the customer internally and lead regular client engagements (status meetings, MBRs/QBRs). • Identify opportunities to expand value, strengthen partnerships, and support growth initiatives. • Lead client implementations and ongoing delivery by managing project plans, timelines, resources, and risks. • Coordinate cross-functional teams to ensure seamless execution and timely resolution of escalations. • Support new initiatives, enhancements, and upsells by helping to define what is needed and ensuring a smooth handoff to delivery teams. • Ensure compliance with client requirements and contractual standards. • Develop and present performance reporting using SLAs, KPIs, and account metrics; analyze results and drive improvement actions. • Design and lead a staffing quality control program across recruiting, onboarding, placement, and client delivery. • Establish quality benchmarks, conduct audits, monitor consultant lifecycle metrics, and implement corrective actions. • Ensure quality expectations are clearly defined, communicated, and achieved across teams. • Analyze data to identify trends, risks, and process gaps. • Partner with recruiting, sales, operations, technology, training, and workforce teams to drive standardization, automation, and scalable solutions. • Maintain quality standards, process documentation, and best practices. • Provide training and coaching on quality and compliance expectations. • Deliver concise, actionable insights to senior leadership highlighting risks, trends, and opportunities.