• Serve as the primary client contact, owning overall account health, SLA performance, issue resolution, and client satisfaction. • Act as the voice of the customer internally and lead regular client engagements (status meetings, MBRs/QBRs). • Identify opportunities to expand value, strengthen partnerships, and support growth initiatives. • Lead client implementations and ongoing delivery by managing project plans, timelines, resources, and risks. • Coordinate cross-functional teams to ensure seamless execution and timely resolution of escalations. • Support new initiatives, enhancements, and upsells by helping to define what is needed and ensuring a smooth handoff to delivery teams. • Ensure compliance with client requirements and contractual standards. • Develop and present performance reporting using SLAs, KPIs, and account metrics; analyze results and drive improvement actions. • Design and lead a staffing quality control program across recruiting, onboarding, placement, and client delivery. • Establish quality benchmarks, conduct audits, monitor consultant lifecycle metrics, and implement corrective actions. • Ensure quality expectations are clearly defined, communicated, and achieved across teams. • Analyze data to identify trends, risks, and process gaps. • Partner with recruiting, sales, operations, technology, training, and workforce teams to drive standardization, automation, and scalable solutions. • Maintain quality standards, process documentation, and best practices. • Provide training and coaching on quality and compliance expectations. • Deliver concise, actionable insights to senior leadership highlighting risks, trends, and opportunities.

• Build and grow a portfolio of online advertising clients. • Develop strong relationships with clients to ensure retention and satisfaction. • Monitor client campaigns regularly to identify performance gaps and propose actionable improvements. • Generate and interpret campaign reports using tools like Excel, Google Sheets, and other web analytics platforms. • Act as the first point of contact for your clients, providing support via chat, email, and tickets. • Collaborate with internal teams (e.g., publishers) to resolve issues and meet client needs. • Research trends, competitor strategies, and new opportunities to help clients achieve their goals.

• Identify, develop, and document compelling use cases for Prisma AIRS across GSI, consulting, and ISV partner contexts • Rigorously size partnership opportunities using market data, customer segmentation, and partner revenue analysis • Develop and evaluate partnership business models • Define pricing frameworks, discount structures, and revenue-sharing models for partner-led AIRS offerings • Drive partnership engagements from initial outreach through signed agreement • Co-develop partner-specific Prisma AIRS offerings • Build and execute joint go-to-market plans with partners

• Focused on acquiring and partnering with new customers • Driving sales engagements and leading sales cycles • Positioning Palo Alto Networks solutions based on competitive landscape and customer needs • Creating territory plans and forecasting