• Overseeing critical functions across a student and affordable housing portfolio related to revenue management, utility and submetering management. • Supports revenue and financial performance by monitoring rents and market conditions to ensure communities optimize revenue. • Supports managing utility allowances and submetering while maintaining compliance with LIHTC requirements. • Requires strong LIHTC knowledge, attention to regulatory compliance, and operational oversight from construction through property management. • Dynamic, multi-functional role requiring 25% travel to communities. • Collaborate across development, construction, accounting, asset management and site teams, and direct management of both regulatory and operational processes.

• The role of the Revenue Cycle and Coding Business Operations Manager supports the strategy, planning, and execution of key operational initiatives across the Revenue Cycle Management and Medical Coding functions. • This role partners with operational leaders, technology, product, and customer success to optimize how people, process, and technology align to deliver high-quality services that support our broader product portfolio. • This role requires a strategic thinker with strong analytical and communication skills, operational experience in healthcare services, and the ability to translate business goals into executable plans. • Drive operational excellence by designing scalable processes, improving efficiency and quality, and maintaining documentation, SOPs, and implementation tracking to support growth and workforce management. • Optimize operational technology and platforms by monitoring tool performance, identifying gaps, defining requirements, and aligning capabilities with business needs and priorities. • Drive data-informed decision-making by developing KPIs, dashboards, and analytics, analyzing trends and risks, and providing insights and recommendations to improve performance and outcomes.

• Ensure the quality of revenue data by integrating HubSpot, billing, contracts, and engagement into a single, actionable source; • Create and manage integrations between tools (via API and custom code); • Analyze performance, map hypotheses, identify bottlenecks in workflows, and propose automations and continuous improvements; • Develop internal AI-powered tools — organize sprints and validate solutions with internal and external stakeholders; • Maintain the technical health of the area by troubleshooting dashboards and data pipelines.

• Oversee complex, multi-faceted revenue cycle programs from end to end • Apply formal project management methodologies (Agile, Waterfall, Hybrid) to manage scope, timelines, budgets, and risks across complex front-, middle-, and back-end revenue cycle programs • Lead cross-functional teams including clinical staff, billing specialists, IT professionals, and executive stakeholders • Develop comprehensive project charters, work breakdown structures, and communication plans • Monitor project milestones and deliverables, ensuring alignment with organizational strategic goals • Manage and report on Service Level Agreements (SLAs), ensuring compliance with contractual obligations and performance metrics • Identify operational bottlenecks and inefficiencies across the revenue cycle continuum • Design and implement standardized workflows to increase efficiency and reduce errors • Deploy automation solutions to streamline repetitive tasks and improve accuracy • Conduct process mapping and gap analysis to identify improvement opportunities • Champion change management initiatives to ensure successful adoption of new processes • Analyze claim rejection and denial trends to identify root causes and systemic issues • Direct targeted strategies to improve clean claim rates and accelerate reimbursement cycles • Collaborate with coding and billing teams to address documentation deficiencies • Implement denial prevention programs and appeal processes • Monitor payer-specific requirements and adjust workflows accordingly • Track and report on core Key Performance Indicators (KPIs) including: Days in Accounts Receivable (A/R), Net collection rates, Clean claim rates, Denial rates and appeal success rates, Point-of-service collections, Cost-to-collect ratios • Generate routine executive reports and dashboards for senior leadership • Develop comprehensive reporting frameworks to support data-driven decision-making • Conduct variance analysis and recommend corrective actions • Present findings and recommendations to C-suite executives and board members • Act as a strategic liaison between clinical, financial, and IT departments • Facilitate regular meetings with stakeholders to ensure alignment on revenue goals • Translate complex financial and technical concepts for diverse audiences • Build consensus among competing priorities and resource constraints • Maintain transparent communication channels with all project participants • Ensure all billing and coding practices adhere to federal, state, and payer regulations • Stay current on regulatory changes including CMS guidelines, HIPAA requirements, and payer policies • Oversee internal and external auditing processes to ensure compliance and accuracy • Coordinate with compliance officers to address audit findings and implement corrective action plans • Develop and maintain compliance documentation and standard operating procedures • Apply certification knowledge in coding, billing, and auditing to ensure best practices • Demonstrate proficiency with Careview and InnovAlone platforms • Optimize Electronic Health Record (EHR) system configurations to support revenue cycle workflows • Collaborate with IT teams on system implementations, upgrades, and integrations • Exhibit strong system savvy to quickly learn and adapt to new technologies and platforms • Evaluate and recommend revenue cycle management software and tools • Ensure data integrity across multiple systems and platforms