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Implementation Coordinator
Location
South Africa
Posted
23 hours ago
Salary
0
Seniority
Junior
Job Description
Implementation Coordinator
FinQuery, Formerly LeaseQuery
• Manage customer-facing project services • Coordinate with Sales, Professional Services and Customer Solutions to onboard multiple clients simultaneously accurately and efficiently • Engage with Engineering to resolve issues that arise in implementation and communicate product updates to the client • Initiate, plan and design project timelines based on client specifics and the availability of internal resources • Comply with department standards in accordance with SOC regulations, especially as it relates to confidential document management • Support development of business cases with the customer team, including solutions estimates • Communicate project status and milestones to the client in a consistent and effective manner • Manage customer relationships as well as the project team and internal experts • Coordinate with Professional Services team to input client data into the application and train clients on how to use the software • Use Salesforce and Milestones to track project milestones and client interactions.
Job Requirements
- 4-year college degree or equivalent experience
- Strong written and verbal communication skills
- Salesforce experience preferred
- Must have strong organizational skills and be detail oriented.
- Project management experience preferred
- 1-2 years of client facing experience preferred
- 1-2 years of experience of working with a high growth or SaaS company
Benefits
- Annual employee development program stipend of $1,000 for each employee
- Mentorship program available
- Sabbatical program of 4 weeks after 5 years of service
- Advancement opportunities based on results
- Signing stipend for a work-from-home setup
- Paid Time Off
- Parental Leave Benefits
- Fertility/Adoption Assistance
- Annual tutoring stipend for your children
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