• AI and Automation Strategy for Quality • Define and own the strategy to scale quality through automation, software-based quality controls, and AI-enabled monitoring, reducing reliance on manual audit headcount. • Build AI-driven monitoring that flags error signals in real time and surfaces risk patterns before they result in operational or patient-facing errors. • Partner with Engineering and Product to embed automated quality checks directly into operational systems so quality is enforced at the point of work, not inspected afterward. • Maintain a forward roadmap for emerging quality capabilities, evaluating new tools and techniques and integrating them into the operating model as they mature. • Shift the quality function from detecting errors after they occur to preventing them upstream through process controls, system design, and early-signal monitoring. • Identify the conditions and process points that produce errors and drive design changes that remove the failure mode rather than catching it later. • Build predictive indicators that allow the organization to intervene before a defect becomes a realized error. • Own an escalation framework with assigned owners, target resolution dates, and defined escalation paths for every cross-functional quality issue. • Drive quality issues to resolution across operational partner teams, holding partner leaders accountable to committed timelines. • Originate and complete cross-functional quality improvement initiatives with documented, measurable outcomes such as error rate reduction or implemented process change. • Engage partner leadership the moment issues are identified rather than allowing them to persist across review cycles. • Maintain a live initiative tracker covering milestones, owners, status, and blockers for all active quality projects. • Deliver staffing models, reporting standardization, and automation roadmaps on committed timelines without requiring repeated direction. • Escalate blockers quickly with a written proposed path forward, and ensure no initiative stalls without timely escalation. • Maintain deep fluency across the core operational workflows the quality function oversees. • Lead structured deep-dives and produce data-supported root cause analyses that identify the issue, the root cause, supporting data, and a specific corrective action. • Independently diagnose error patterns and drivers in executive settings without reliance on prepared summaries. • Produce structured pre-reads and prep materials for executive and business reviews. • Deliver clear, data-driven narratives covering metrics, trends, root cause, actions taken, and open items. • Independently own leadership communication and delivery to senior operational audiences, including the executive team. • Lead and develop the quality team across audit, analysis, and quality engineering functions. • Build reporting infrastructure and quality systems that give leadership real-time visibility into error rates and drivers. • Partner with Engineering and Product to embed quality monitoring and automated controls into operational platforms.

Role Description VetEvolve is a private equity–backed, rapidly expanding veterinary services organization. The Senior Director, Talent Acquisition is responsible for designing and executing a scalable, field recruiting strategy that fuels growth, strengthens hospital performance, and positions VetEvolve as an employer of choice. This leader operates at both strategic and tactical levels by developing clear plans, documenting how each component drives success, and ensuring rapid, consistent execution. - Develop, document, and communicate a comprehensive Field Talent Acquisition strategy aligned with organizational goals and outcomes. - Partner directly with the SVP, Operations (within the COO’s vertical) to ensure field recruiting priorities are met with urgency, quality, and consistency. - Align closely with the Chief People Officer to integrate field TA into the broader talent and culture strategy. - Accountability as leader in organization including but not limited to participating in shaping the field TA business direction and priorities in alignment with organization, cross-functional leadership, financial accountability, and executive communication. - Define the structure, responsibilities, and goals of the field TA function, including team design, budget planning, and performance targets. - Collaborate with HR and Field Leadership on workforce planning to forecast and prioritize field hiring needs. - Provide insight and recommendations to senior leadership regarding hiring trends, relief partnerships, and spend optimization. - Translate strategy into tactical playbooks, tools, and repeatable processes to ensure consistent, high-quality execution. - Prepare clear, data-driven reports and presentations for senior leadership and the Board, highlighting performance, risks, and mitigation plans. - Identify gaps in capabilities, tools, and technology. - Monitor key recruiting metrics (time-to-fill, cost-per-hire, quality-of-hire, relief spend, student conversion) and adjust strategies as needed. - Manage vendor partnerships, recruitment platforms, and external resources to optimize performance and cost. - Ensure agility in execution by pivoting strategies and resources in response to evolving business priorities. - Lead, coach, and develop the field TA team to deliver results with urgency, accountability, and excellence. - Set and monitor team goals and MBOs; evaluate performance and address gaps promptly. - Foster a culture of continuous improvement, collaboration, and transparency. - Partner with Field Operations to align recruiting capacity with practice needs, including relief coverage strategies. - Design and implement recruiting campaigns for field roles across veterinary hospitals. - Responsible for planning, managing, and delivering on P&L. - Proactively manages key internal and external stakeholders to ensure alignment, clarity of expectations, and timelines needed to deliver outcomes. - Collaborate with HR, Marketing and Operations to strengthen VetEvolve’s employer brand and candidate experience. - Support Student Programs to build and manage robust pipelines through university partnerships, externships, and professional networks. Qualifications - 7+ years of progressive Talent Acquisition leadership experience, including 5+ years in senior, multi-functional roles. - 3+ years of experience within the veterinary medicine industry preferred. - Proven success scaling recruiting operations in a PE-backed or high-growth environment. - Demonstrated ability to build systems, teams, and processes that deliver measurable results. - Strong skills in workforce planning, reporting, recruiting technology, and process improvement. - Excellent communication skills, including experience preparing Board-level materials. - Ability to balance strategic design with hands-on execution. - Experience managing recruiting budgets, vendor partnerships, and cross-functional initiatives. - Familiarity with recruitment marketing, student pipelines, and campus programs preferred. Requirements - Business travel required as needed, estimated approximately 25% of the time. Equal Opportunity VetEvolve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Ready to Learn More? We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

The Role We're looking for a strategic, commercially minded Client Executive Director to manage and grow Fusion's most important enterprise client relationships. As a Principal-level individual contributor within the Revenue organization, you will serve as both a trusted advisor and growth leader for a portfolio of high-value accounts. You will own renewal strategy, expansion opportunities, executive stakeholder engagement, and long-term account planning while helping clients advance their enterprise resilience programs. This role requires a unique combination of value-based selling, executive relationship management, business consulting, and commercial leadership. You will partner closely with Customer Success, Product, Legal, Finance, and Revenue Operations to drive customer outcomes, protect recurring revenue, and identify opportunities for growth across Fusion's platform. This is a high-impact opportunity for someone who thrives in complex enterprise environments, enjoys influencing executive stakeholders, and wants to play a critical role in Fusion's long-term growth strategy. Key Responsibilities - Own a portfolio of strategic enterprise accounts, driving retention, expansion, and long-term customer value. - Develop and execute comprehensive account plans that align customer objectives with Fusion's solutions and roadmap. - Lead all renewal activities from initial planning through contract execution. - Identify and pursue expansion opportunities across Fusion's product portfolio. - Build ROI-driven business cases and value narratives that resonate with executive stakeholders. - Facilitate Executive Business Reviews (EBRs/QBRs) that demonstrate program progress, business outcomes, and future opportunities. - Develop and maintain strong relationships with business, operational, and executive stakeholders across customer organizations. - Negotiate complex commercial agreements, including multi-year renewals and enterprise-wide expansions. - Collaborate with Customer Success teams to align account health, adoption metrics, and customer outcomes. - Monitor renewal and expansion pipelines, maintaining accurate forecasting and CRM data. - Represent Fusion at customer events, industry conferences, advisory boards, and executive briefings. - Provide customer feedback and market insights that influence product strategy and go-to-market initiatives. - Mentor junior Client Executives and contribute to team best practices and strategic initiatives. Knowledge, Skills, and Abilities - Demonstrated expertise in enterprise account management, consultative selling, and customer growth strategies, within Financial Services prefered. - Strong value-selling capabilities, including the ability to build ROI-based business cases and executive presentations. - Exceptional executive presence and ability to engage effectively with C-suite stakeholders. - Deep understanding of strategic account planning and customer lifecycle management. - Strong commercial acumen with experience negotiating complex enterprise agreements. - Ability to navigate sophisticated stakeholder environments and organizational dynamics. - Excellent communication, presentation, and relationship-building skills. - Strong analytical skills with the ability to leverage account data, adoption metrics, and business outcomes to inform strategy. - Experience using CRM platforms and forecasting methodologies, preferably Salesforce. - Knowledge of enterprise resilience, business continuity, risk management, governance, compliance, or related disciplines is a plus. - Ability to balance strategic planning with tactical execution across multiple enterprise accounts. Qualifications (Education and Experience) - Bachelor's degree in Business, Marketing, Communications, Management, or a related field. - 8+ years of enterprise account management, strategic sales, customer success, or related B2B experience. - Proven track record of achieving or exceeding revenue, retention, and expansion targets. - Experience managing large, complex enterprise accounts with multiple stakeholders and business units. - Demonstrated success developing executive relationships and influencing strategic decision-making. - Experience leading contract negotiations and renewal strategies for enterprise customers. - Experience with SaaS, enterprise software, or technology solutions preferred. - Experience within enterprise resilience, business continuity, operational risk, GRC, or related markets is preferred. Milestones for the First Six Months In One Month, You Will: - Complete onboarding and develop a strong understanding of Fusion's platform, products, and market positioning. - Meet key internal stakeholders across Customer Success, Product, Finance, Legal, and Revenue Operations. - Review assigned accounts and gain familiarity with renewal schedules, account health, and growth opportunities. - Learn Fusion's sales methodology, forecasting processes, and account planning framework. - Identify immediate renewal risks and strategic priorities within your portfolio. In Three Months, You Will: - Establish relationships with key stakeholders across your assigned accounts. - Complete strategic account plans for priority customers. - Lead customer meetings independently, including executive discussions and renewal planning sessions. - Develop and present value-based business cases supporting renewal and expansion opportunities. - Build a reliable renewal and expansion forecast with identified growth opportunities across your portfolio. In Six Months, You Will: - Own all renewal and expansion activities for your assigned portfolio. - Deliver Executive Business Reviews that clearly demonstrate customer value and strategic direction. - Have multi-year account plans in place for key customers. - Successfully progress renewal and expansion opportunities through Fusion's sales process. - Serve as a trusted advisor to customer executives while consistently driving retention and growth objectives. - Contribute strategic insights and best practices that strengthen Fusion's overall revenue organization. Compensation & Benefits The annual base salary range for this position is $110,000-$125,000, depending on the candidate's experience, qualifications, and relevant skill set. This position is also eligible for variable compensation tied to renewal, expansion, and portfolio growth objectives. Fusion offers a comprehensive benefits package including medical, dental, vision, and a 401(k) plan. Disclaimers Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Role Description As a Senior Account Director at Salt Media, you’ll serve as the senior strategic lead on marquee client partnership, owning the full account relationship from long-term business outcomes to day-to-day delivery excellence. Operating at the intersection of client strategy and team leadership, you’ll set the standard for how Salt Media shows up on its most important partnerships. You’ll lead a portfolio anchored by a Foundational Tier partner, responsible for driving organic growth, stewarding senior client relationships, and setting the strategic direction for your account pod. With full ownership of financial performance, resourcing, and people development, you’ll act as both the client’s most trusted media partner and an internal leader who builds capability across the account team. You bring a senior presence that clients trust and teams look up to. You lead QBRs, set annual media roadmaps, protect margin, and develop junior and mid-level talent with clarity and intention. You move fluidly between big-picture strategy and precise execution, and you know how to align cross-functional teams around a shared goal. Qualifications - 8–12 years of experience in the marketing industry, including 7+ years in account management or a senior client-facing role within a media or integrated agency. - Proven track record managing marquee client relationships—including large-scale, multi-channel programs with complex stakeholder environments. - Demonstrated people management experience, including direct report oversight, performance management, and career development. - Strong financial acumen, including full ownership of account budgets, scope negotiations, margin management, and revenue forecasting. - Experienced in vendor contracting, partner management, and SOW negotiation, with a reputation for building high-trust, long-term relationships. - Excellent communicator and confident senior presenter; able to command the room in client QBRs, executive briefings, and internal planning sessions. - Strategically and commercially minded, with the ability to connect media investment to measurable business outcomes and proactively identify growth opportunities. - Highly organized, decisive, and calm under pressure; able to lead a team through ambiguity while maintaining clarity of direction. Requirements - Lead a portfolio of accounts or a defined functional pod end-to-end, owning delivery outcomes across all campaign phases and program types. - Standardize account and project planning tools, workflows, and operating rhythms within your pod; drive cross-functional clarity across creative, media, and integrated partners. - Oversee resourcing and team capacity planning; proactively identify and resolve bottlenecks before they impact delivery. - Set and uphold quality standards across all outputs, ensuring every deliverable reflects Salt Media’s standard of excellence. - Act as a senior escalation point for operational issues; partner with the Managing Director to resolve complex delivery challenges. - Identify and implement process improvements that increase efficiency, delivery quality, and team effectiveness at the portfolio level. - Own the contractual and commercial relationship with vendors and media partners, from onboarding and paperwork through renewal and offboarding. - Negotiate vendor contracts, rate cards, and statements of work, securing favorable commercial terms and clearly defined deliverables. - Ensure SOW and contract compliance across all vendor engagements; flag commercial risks, renegotiate where needed, and document variances against agreed terms and budgets. - Manage vendor billing, purchase orders, and invoice reconciliation; ensure vendor spend is accurately tracked against budgets and reconciled with Finance. - Provide senior oversight and guidance to junior team members on vendor contracting and financial compliance within your team. - Own account budgets across your portfolio; draft and negotiate scopes, model resourcing scenarios, and make allocation decisions to protect margin. - Monitor financial performance throughout the campaign lifecycle; identify scope creep, flag risks, and implement course corrections with urgency and transparency. - Partner with Finance on forecasting, revenue recognition, and client billing; lead financial conversations with clients at QBR and annual planning touchpoints. - Adjust resourcing to protect margin and balance delivery; collaborate with the MD and SVP on commercial strategy, contract renewals, and SOW negotiations. - Uphold integrity, transparency, and professionalism in all financial practices, setting the example for the broader team. - Lead organic growth planning and strategy for assigned accounts; develop and present multi-year investment roadmaps, innovation frameworks, and expansion opportunities. - Build and maintain senior-level client relationships, acting as a strategic advisor who proactively connects client business objectives to media opportunities. - Drive senior-level engagement touchpoints including QBRs, annual planning sessions, and executive briefings; align internal teams around client priorities ahead of each interaction. - Identify and develop new business opportunities within existing accounts, championing integrated and cross-functional solutions that expand Salt Media’s footprint. - Contribute to new business pitches, RFP responses, and agency thought leadership where relevant. - Manage and develop direct reports; own performance conversations, goal-setting, and career development planning for your team. - Build team capability and bench strength through deliberate coaching, structured feedback, and stretch assignments. - Model the leadership behaviors and professional standards that define Salt Media’s account team culture. - Contribute to team-wide planning processes, hiring decisions, and operational improvements in partnership with the departmental leadership. - Champion a culture of accountability, clarity, and continuous improvement within your account pod. Benefits - Competitive salary with hybrid or fully-remote options depending on location preference. - Quality healthcare. - Profit-sharing plan. - A healthy dose of autonomy in how you shape your role and manage your workflow. Company Description Salt Media is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.