Role Description As Chief Experience Officer, you will own the full lifecycle of member engagement — from recruitment and onboarding through deepening participation and long-term retention. You will be the primary relationship holder for our senior executive membership, designing the programs and touch points that make Health Evolution indispensable to the most influential leaders in health care. Reporting to the Executive Chairman, this is a high-visibility, high-impact role that blends relationship management at the executive level, strategic program design, and data-informed growth. You will participate in convenings and partner closely with the programming, operations and partnership teams to ensure that every member interaction reflects the quality and ambition of our mission. Responsibilities - Strategic Leadership and Product P&L - Build a world-class team of product and Member experience professionals. - Foster a culture of innovation by encouraging experimentation, cross-functional collaboration, and creative problem-solving. - Partner with the Executive Chairman and executive leadership team to ensure strategic alignment and measurable impact. - Set vision and roadmap for Health Evolution's product portfolio. - Decide on engagement models and architecture, in addition to new product launches. - Define and track the KPIs that matter: retention, NPS, event utilization, and renewal rates. - Product Architecture - Own the strategy, design, and execution of Health Evolution's signature convenings. - Curate senior speaker relationships and manage the selection process. - Shape the format and feel of each gathering: not just the content, but the texture. - Member Lifecycle and Relationship - Champion the Member inside the organization, ensuring the Member Promise is lived, not just stated. - Lead member success strategy—onboarding, engagement benchmarks and renewal. - Maintain deep familiarity with members, respective journeys, and priorities. - Partner with the Commercial team on renewal strategy and ensure at-risk members are identified and supported early. - Own enterprise benefit delivery and compliance across the member portfolio. - Presence and Thought Leadership - Communicate complex ideas simply and persuasively, across formats and audiences. - Operate as a strong internal and external communicator who can align teams, set direction clearly, and represent Health Evolution's value with confidence. - Represent Health Evolution with members, prospective members, and key partners. - Bring an informed point of view on the future of health care. Qualifications - Proven track record in a senior executive role, driving vision and strategy in a high-growth or transformative environment. - Exceptional strategic thinking skills with the ability to connect market trends, customer needs, and business opportunities. - At least 20 years of relevant professional experience with at least 7 years in a senior executive role. - Background in defining and owning an experience strategy and/or owning a product P&L. - Demonstrated experience convening senior leaders and delivering engaging experiences at the CEO/C-suite level. - Familiarity with the health care landscape, across payers, providers, life sciences, or health services. - Compelling communicator with the credibility to engage senior executives. - Ability to lead, build consensus, navigate complexity, and move decisively. - Experience building high-performance teams and fostering a culture of trust, curiosity, and accountability. Benefits - Ability to work remotely. - Competitive compensation. - Competitive, comprehensive health care coverage. - Flexible paid time off. - 401k w/company match.

• Serve as the first point of contact for members, clients, or customers. • Handle inbound and outbound calls, responding to text messages and emails. • Manage case work and document interactions accurately. • Ensure a positive customer experience. • Create, update, and manage customer cases within company systems. • Resolve routine customer issues and inquiries at first contact whenever possible. • Escalate complex issues to the appropriate team when necessary. • Follow established processes, workflows, and compliance requirements. • Maintain accurate records and ensure data integrity. • Monitor open cases and follow up as needed to ensure timely resolution. • Meet quality, productivity, and service-level expectations. • Collaborate with internal teams to resolve customer concerns.

• The Member Support Specialist serves as the first point of contact for members, clients, or customers. • This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. • Handle inbound and outbound phone calls professionally and efficiently. • Respond to customer inquiries via text, email, and other communication channels. • Create, update, and manage customer cases within company systems. • Document all interactions accurately and completely. • Resolve routine customer issues and inquiries at first contact whenever possible. • Escalate complex issues to the appropriate team when necessary. • Follow established processes, workflows, and compliance requirements. • Maintain accurate records and ensure data integrity. • Monitor open cases and follow up as needed to ensure timely resolution. • Meet quality, productivity, and service-level expectations. • Collaborate with internal teams to resolve customer concerns. • Provide a positive, empathetic, and professional customer experience.

Role Description Du telefonierst gern, schreibst fehlerfrei Deutsch und weisst, wie man einen Schweizer Handwerker wirklich anspricht? Dann bist du bei uns genau richtig. Wir sind eine Plattform, die Auftraggeber mit Handwerkern verbindet. Damit das reibungslos funktioniert, brauchen wir zwei Dinge: erstklassige, geprüfte Jobanfragen – und Inhalte, die unseren Nutzer:innen echten Mehrwert liefern. In dieser Doppelrolle bist du gleichzeitig unsere Stimme am Telefon und unsere Feder beim Schreiben. Ob Vollzeitpraktikum oder begleitend zum Studium – wir sind offen, was Dauer und Pensum angeht, und finden gemeinsam ein Modell, das für dich passt. - Telefonische Kundenberatung - Du übernimmst eigenständig die telefonische Prüfung eingehender Jobanfragen im Handwerkssektor und stellst sicher, dass nur vollständige, zuverlässige Aufträge auf die Plattform gelangen. - Du nimmst schnell und freundlich Kontakt auf – auch wenn Gesprächspartner:innen mal ungeduldig oder ungenau sind. - Du erkennst Muster bei unbrauchbaren Leads und entwickelst den Qualifizierungsprozess eigenständig weiter. - Content Creation & SEO - Du erstellst SEO-optimierten Content gemäss Contentplan: Blogartikel, Ratgeber und branchenspezifische Themen rund ums Handwerk. - Du verfasst Help-Center-Artikel, Interview-Inhalte und weitere Formate in einwandfreiem Deutsch, abgestimmt auf unsere Zielgruppe. - Du aktualisierst und optimierst bestehende Texte und Vorlagen eigenständig, wenn etwas veraltet oder verbesserungswürdig ist. Qualifications - Hintergrund in Publizistik, Kommunikationswissenschaften, Journalismus, Germanistik oder einem verwandten Bereich – das ist kein Muss, aber ein klares Plus. - Ob Studierende:r, frisch Abgeschlossen oder Quereinsteiger:in – Dauer und Pensum (Teilzeit oder Vollzeit) besprechen wir offen und individuell. - Muttersprachliches oder nahezu fehlerfreies Deutsch – schriftlich wie mündlich – ist Pflicht. - Schweizerdeutsch verstehst du problemlos; aktiv sprechen ist ein grosses Plus. - Französischkenntnisse sind ein echter Vorteil und ermöglichen flexiblen Einsatz. - Du bist kommunikationsstark, empathisch und bleibst am Telefon freundlich und professionell – auch in schwierigen Gesprächen. - Du arbeitest detailgenau und gibst dich bei der Leadqualifizierung nicht mit vagen Antworten zufrieden. - Proaktive, lösungsorientierte Denkweise: Du siehst, was zu tun ist, und machst es – ohne auf eine Anweisung zu warten. - Affinität zum Handwerk oder zu kleinen Unternehmen ist ein Plus, aber kein Muss. Benefits - 100 % Remote innerhalb der Schweiz – du arbeitest von wo du willst. - Flexibles Modell: Wir passen Dauer und Pensum gemeinsam mit dir ab – ob 3 Monate Vollzeit oder länger in Teilzeit. - Echte Eigenverantwortung von Anfang an – keine Copy-Paste-Aufgaben. - Direkte Einblicke in alle Bereiche eines wachsenden Startups: Marketing, Operations und Kundenservice. - Flache Hierarchien, kurze Entscheidungswege und ein kleines, engagiertes Team. - Du prägst aktiv mit, wie unsere Plattform klingt – und wie wir mit Handwerker:innen sprechen.