• Contact physicians and medical facilities to obtain accurate cause-of-death information and required signatures. • Review, verify, and document medical information in accordance with state regulations. • Enter and update case data in each state’s death certificate filing system promptly and accurately. • Complete data entry within defined turnaround times. • Manage multiple cases simultaneously. • Keep families updated with clear, empathetic communication. • Work across HubSpot, Aircall, Slack, and our internal case management system to stay organized.

• Contact physicians and medical facilities - primarily by phone - to obtain accurate cause-of-death information and required signatures, with professionalism and persistence. • Review, verify, and document medical information in accordance with state regulations, keeping precise records at every step. • Enter and update case data in each state’s death certificate filing system promptly and accurately, following our data entry standards and standard operating procedures - correct fields, correct formats, no shortcuts. • Complete data entry within defined turnaround times, so that case records are always current and the team is never working from stale or incomplete information. • Manage multiple cases simultaneously - proactively identifying delays, coordinating with the Filing Specialist, and ensuring deadlines are met. • Keep families updated with clear, empathetic communication - translating complex requirements into language that's easy to understand during a difficult time. • Work across HubSpot, Aircall, Slack, and our internal case management system to stay organized and keep the team aligned.

• Contact physicians and medical facilities - primarily by phone - to obtain accurate cause-of-death information and required signatures, with professionalism and persistence. • Review, verify, and document medical information in accordance with state regulations, keeping precise records at every step. • Enter and update case data in each state’s death certificate filing system promptly and accurately, following our data entry standards and standard operating procedures - correct fields, correct formats, no shortcuts. • Complete data entry within defined turnaround times, so that case records are always current and the team is never working from stale or incomplete information. • Manage multiple cases simultaneously - proactively identifying delays, coordinating with the Filing Specialist, and ensuring deadlines are met. • Keep families updated with clear, empathetic communication - translating complex requirements into language that's easy to understand during a difficult time. • Work across HubSpot, Aircall, Slack, and our internal case management system to stay organized and keep the team aligned.

• Installs, performs technical maintenance, and troubleshoots hardware and software of products and components, primarily at customer sites. • Carries out scheduled inspections, cleaning, and other services, as well as minor repairs on products within an assigned area. • Verifies that products are operating correctly and resolves identified issues and/or escalates them according to established procedures. • Schedules service calls, completes all required paperwork, and works with customers to ensure satisfaction with the service and an understanding of product operation.