Transition Coordinator - PT Pennsauken - 6991 North Park Dr. Location: Pennsauken, NJ United States Job Description: At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: Pennsauken - 6991 North Park Dr. Remote Type: On-Site Employment Type: Employee Employment Classification: Regular Time Type: Part time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 20 Additional Locations: Job Information: Job Summary: Coordinates with referring physicians, care team members, patients and caregivers to provide assistance and resources of services offered within Virtua. Educates and connects consumers interested in Virtua Health to appointments, referrals and utilization of services available across the continuum. Serves as a liaison to coordinate between referring physicians, patients, specialists, and other Virtua services and resources. Job Responsibilities: - Coordinates resources and services to support transitions in care from the acute to post-acute and ambulatory/community settings. - Facilitates access through follow-up appointment scheduling and resource options to improve patient quality outcomes. - Facilitate acute care transitions to homecare, sub-acute rehab (SAR), acute rehab, and long-term acute care hospital (LTACH) and work with customers to schedule primary care, specialty care and diagnostic testing appointments for transitions in the community. - Coordinate DME (Durable Medical Equipment) providers and transportation services to ensure proper ordering and receipt of DME and assistance in transportation to and from physician appointments where necessary. - The Care Transition Coordinator will work with the divisional Case Management team obtaining post-acute insurance authorizations. - Document all patient interactions in the notes section of EPIC as appropriate. - Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of metrics. - Understanding of all databases used such as Epic, Calibrio, CRM, Cisco phone system and Physician database. - Delivers monthly reporting demonstrating outcomes, performance and productivity of service. - Follow-up with patients via telephone and/or correspondences and collaborates with providers as necessary. Maintains confidential records and files/screens telephone calls and resolves routine inquiries/problems. - Develop a thorough understanding of the tests, preps and procedures for the proper and timely scheduling of all Virtua's clinical services. Have knowledge or understanding of insurance plans, medical terminology and financial assistance programs. - Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, nurses, etc.) - Participation in quality Position Qualifications Required: Required Experience - A minimum of 2-3 years of customer service or call center experience required. - Pleasant and professional communication skills with good diction, tone, and pace. - Ability to work quickly while making accurate decisions is required. - Must be able to use general office equipment including multi-line telephone system. - Proficient in Microsoft Word, Excel, and PowerPoint. - Proficient in the use of Qliq-Connect and Qliqview dashboards. Required Education - High school degree or equivalent, associates degree preferred. Training / Certification / Licensure: Health care experience including medical terminology and managed care strongly preferred. Hourly Rate: $19.54 - $29.20 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data. Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here.

• Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers • Retain revenue through consultative engagement, digging into each customer’s needs and recommending the right products and solutions • Understand every customer’s goals and priorities, and translate them into strategic recommendations that drives retention, product adoption and overall satisfaction • Leverage your brightwheel product knowledge to lead meaningful customer conversations and help customers maximize their brightwheel experience • Partner with internal leadership teams to resolve customer escalations and deliver timely and effective Voice of Customer feedback • Call, email and text our current customers to assess brightwheel engagement, identify challenges, drive resolutions, and secure their commitment to staying on brightwheel • Test and pilot new outreach tactics to boost retention and increase the value customers get from brightwheel

• Contact physicians and medical facilities to obtain accurate cause-of-death information and required signatures. • Review, verify, and document medical information in accordance with state regulations. • Enter and update case data in each state’s death certificate filing system promptly and accurately. • Complete data entry within defined turnaround times. • Manage multiple cases simultaneously. • Keep families updated with clear, empathetic communication. • Work across HubSpot, Aircall, Slack, and our internal case management system to stay organized.

• Contact physicians and medical facilities - primarily by phone - to obtain accurate cause-of-death information and required signatures, with professionalism and persistence. • Review, verify, and document medical information in accordance with state regulations, keeping precise records at every step. • Enter and update case data in each state’s death certificate filing system promptly and accurately, following our data entry standards and standard operating procedures - correct fields, correct formats, no shortcuts. • Complete data entry within defined turnaround times, so that case records are always current and the team is never working from stale or incomplete information. • Manage multiple cases simultaneously - proactively identifying delays, coordinating with the Filing Specialist, and ensuring deadlines are met. • Keep families updated with clear, empathetic communication - translating complex requirements into language that's easy to understand during a difficult time. • Work across HubSpot, Aircall, Slack, and our internal case management system to stay organized and keep the team aligned.