• Provide technical support for contract enforcement • Help claims advisors develop their technical skills • Analyze and approve claims settlements • Conduct research and serve as resource person, proposing solutions to conflicts and situations outside the claims advisor’s scope of authority • Revise independent adjuster claims

• Provide technical support for projects and complex operational issues • Carry out specialized technical studies, research and analysis. • Serve as resource person for the submission of solutions and action plans (diagnosis, intervention plan, treatment plan, return-to-work plan, disability monitoring, etc.) • Roll out and maintain software and manual and automated processes. • Train users • Prepare technical notes to enhance the skills and knowledge of users and their teams • Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems.

• Drives sales in assigned territory • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans • Identifies and implements live/virtual engagement strategies to maximize overall effectiveness • Builds rapport and relationships with customers in both live and virtual environments • Understands and leverages internal reports and analytics to assist with identifying and developing strategic business opportunities • Leverages product and disease state knowledge to educate providers on product value proposition • Collaborates effectively across the organization to address customer inquiries

• Drives sales in assigned territory • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact • Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement • Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities • Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable • Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives. • Completes all administrative expectations on time and compliantly.