• The CRM Product Specialist is a quota-carrying, new-business hunter responsible for driving net new logo acquisition across DP360's Commercial Truck, Marine, Equipment and Recreational vertical markets. • This is a full-cycle sales role; from prospecting and pipeline generation through discovery, demonstration, negotiation and close — selling DP360's operational software suite including CRM and Conversational AI solutions to dealership groups and operators. • Partner closely with SDR team to refine messaging, qualify inbound interest and convert MQLs to SQLs efficiently. • Own the full sales cycle from initial discovery call through signed contract, typically 60-120 days depending on deal complexity. • Conduct compelling discovery sessions to understand dealership workflow, technology gaps and performance objectives. • Deliver tailored product demonstrations of DP360 CRM and Conversational AI tools to dealership operators, GMs, and ownership groups.

• You support our Customer Success team in conducting onboarding, product trainings, and workshops for new and existing customers. • You actively contribute to creating training materials, guides and help pages, building a scalable knowledge base for our customers. • You assist with handling technical and usage-related customer inquiries and learn how professional support works in a SaaS environment. • You analyze recurring customer issues and help prepare structured feedback to pass on to Product and Development. • You work closely with Product, Tech and Sales and gain deep insight into how collaboration works in a growing startup.

Role Description This is a senior, high-autonomy customer success role for someone who combines genuine hospitality expertise with the executive presence to be a trusted advisor to hotel leadership across EMEA. You'll own the full post-sales lifecycle for a portfolio of strategic accounts — onboarding, adoption, retention, and renewal — and act as the primary point of contact for complex, multi-stakeholder clients who expect a partner that understands their business as well as they do. If you're a credible, commercially sharp senior operator who thrives in a close-knit team and gets energized by helping hospitality businesses perform better, this is the role. What You'll Be Doing - Own the end-to-end post-sales customer lifecycle for an assigned portfolio of strategic EMEA accounts, with clear accountability. - Act as a senior consultant on client revenue strategies, leveraging deep hospitality expertise to align Duetto's capabilities with complex, multi-stakeholder business needs. - Lead strategic business reviews and advanced product training sessions, using AI-assisted tools to deliver documented ROI. - Use AI-assisted analytics to audit customer usage and market performance data, proactively identifying churn risks, growth opportunities, and upsell and cross-sell outcomes. - Design tailored product adoption recommendations that address regional and segment market dynamics across EMEA. - Mentor junior CSMs on best practices, revenue management principles, and AI-assisted CS tooling. - Maintain accurate account records in Salesforce using automated activity capture and AI-assisted reporting. Qualifications - A hospitality background — revenue management experience is strongly preferred. - A proven track record in a senior customer-facing role — Customer Success, Account Management, or Consulting. - Business-fluent English and French — both are hard requirements for this role. - Proficiency with Salesforce, Tableau (or equivalent), and AI-assisted tools for analysis, reporting, and client communication. - The ability to ramp quickly, tell complex stories clearly, and handle difficult client conversations professionally. - SaaS experience — candidates with as little as 2 years in SaaS will be considered if they bring strong hospitality and enterprise account experience. Strong candidates may also have: - Deep fluency in hotel KPIs — RevPAR, ADR, RGI, ARI, MPI. - Knowledge of EMEA hospitality market dynamics across key regions. - Experience with Gainsight, Salesforce Einstein, or Gong. - Additional European language skills beyond English and French. Benefits - Your hospitality expertise is the job. - This isn't a generic CSM role where domain knowledge is a nice-to-have. - AI handles the admin; you own the relationship. - A close-knit team that takes culture seriously. - Real commercial ownership. The Details - Location: Spain, UK, France or Germany (Remote) - Department: Customer Success - Reports to: Director, Customer Success EMEA - Direct reports: None - Languages required: Business-fluent English and French (both hard requirements) Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Sound like you? You don't need a long SaaS CV. If you have genuine hospitality expertise, the executive presence to lead strategic client relationships, and the drive to own a portfolio of EMEA accounts end-to-end — we'd love to hear from you.

• Build and maintain professional relationships with prospective and existing clients. • Consult with clients to identify travel goals, preferences, and budget requirements. • Research and recommend travel solutions, including cruises, resorts, hotels, vacation packages, tours, and other travel services. • Coordinate reservations and assist clients throughout the planning and booking process. • Maintain accurate client records and documentation while ensuring confidentiality and data integrity. • Respond promptly and professionally to client inquiries through email, phone, and virtual communication platforms. • Conduct follow-up communications to encourage repeat business, referrals, and long-term client relationships. • Assist with business development efforts through networking, relationship-building, referrals, and social media engagement. • Stay informed on travel industry updates, supplier offerings, promotions, and destination knowledge. • Deliver a high level of customer service while maintaining professionalism, accuracy, and attention to detail.