• Our care model is designed to meet members wherever they are—whether in their homes, online, or in their community. Care Coordinators play a critical role in ensuring members receive timely access to healthcare services, community resources, and care team support. • Zócalo Health is seeking a Care Coordinator to support members enrolled in Enhanced Care Management (ECM) and other care coordination programs. The Care Coordinator serves as the primary point of contact for low-risk members and provides ongoing outreach, appointment coordination, referral management, and navigation support. Working closely with Registered Nurse Care Managers, Behavioral Health Care Managers, Community Health Workers, providers, and community partners, the Care Coordinator helps ensure members remain engaged in care and connected to the resources they need. • This position reports to the Care Coordination Manager and works closely with the interdisciplinary care team.

• Receive, qualify, and identify potential customers originating from inbound marketing channels; • Generate qualified meetings for sales consultants or Account Managers according to the mapped lead profile; • Provide initial information and clarifications about the company and the services offered to advance the opportunity to the sales team; • Monitor and deliver daily performance KPIs for your area (lead-to-opportunity conversion, calls, emails, tasks, follow-ups, meetings generated and held, etc.); • Analyze the lead pipeline daily and qualify leads through all available communication channels; • Use the company's CRM to manage the sales process and ensure all data is recorded accurately; • Work collaboratively with sales and marketing management, providing insights aimed at improving inbound campaigns; • Participate in weekly meetings to review your area's performance and share information gathered from leads; • Track the progress of sales opportunities generated by your area, following up continuously with the consultants and account managers responsible for advancing negotiations, ensuring the process has a clear start, middle, and end; • Ensure excellent customer service by responding promptly to inquiries and requests; • Meet the performance indicators established by the company.

• Identify and prospect potential clients through market research, contact lists, social networks and other lead sources; • Use strategic approaches to qualify leads by assessing business potential, needs and interest of prospects; • Schedule and coordinate meetings and product/service demonstrations between qualified leads and members of the sales team; • Build and maintain strong relationships with qualified leads, educating them about the company’s products/services and identifying upselling and cross-selling opportunities; • Work closely with sales representatives to ensure a smooth handoff of qualified leads into the sales process; • Perform regular analysis and reporting on the performance of prospecting and lead qualification activities, identifying opportunities for improvement; • Keep accurate and up-to-date records of all lead interactions in the company CRM system.

Role Description Join our dynamic team as an Auto Underwriter II, where you can work from the comfort of your home. As an Underwriter III in Chase Auto Indirect Originations Underwriting, you will: - Review credit applications and render the appropriate credit decision within credit policy requirements and in compliance with all regulations. - Review policy and/or pricing exceptions and assist in daily operations. - Structure decisions to maximize profit and enhance relationships. - Review and approve automobile applications submitted by our clients, placing an emphasis on response time, quantity of applications processed, and quality of applications approved. - Meet or exceed agreed upon targets for return on equity, volume, conversion ratios, and other business metrics. - Initiate sales calls via telephone, and where appropriate, prepare written follow-up. - Provide prompt, accurate responses to all internal and external customer inquiries. Qualifications - 2+ years of credit experience, with Auto Finance experience. - Experience reviewing credit bureau reports. - Highly skilled in credit decisioning, solid understanding of consumer credit and applicable federal and state regulations relative to consumer lending. - Comprehensive knowledge of indirect loan and lease programs, bank products, and services. - PC literate with a good working knowledge of common application software. - Expert knowledge of credit philosophy and policies, loan documentation, and related legal issues. - Thorough knowledge of the Bank's policies and procedures, as well as its products and their inherent risks. - Superior analytical skills supported by excellent written and verbal communication skills. - Results-oriented with a high level of personal initiative and proven leadership ability. - Demonstrated judgment and ability to act decisively. Requirements - Sales experience preferred. - The hours are Monday-Friday 11am-8pm w/Rotating Saturday's. Benefits - Competitive total rewards package including base salary determined based on the role, experience, skill set and location. - Commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. - Comprehensive health care coverage. - On-site health and wellness centers. - Retirement savings plan. - Backup childcare. - Tuition reimbursement. - Mental health support. - Financial coaching and more.