• Oversee daily operations related to Specialty Pharmacy refill management and inbound pharmacy call operations • Develop and implement scalable operational strategies that enhance service delivery, productivity, and patient support outcomes • Lead and facilitate strategic discussions with regional and senior leadership teams to identify challenges, develop solutions, and drive continuous operational improvements • Monitor and manage budgets, ensuring operational performance targets are met while maintaining a patient-centered approach • Drive continuous process improvement initiatives by assessing workflows, identifying inefficiencies, and implementing best practices across the broader team • Leverage technology solutions (CRM platforms, automated refill systems, data analytics, and other technology that will drive efficiency and scalability) • Provide visibility and career advancement opportunities through leadership training, succession planning, and mentorship programs • Oversee and prioritize work across multiple sites with responsibility for 75+ employees • Build, inspire, and develop a highly performing, engaged team by providing clear direction, motivation, and professional growth opportunities • Ensure consistent adoption of best practices across all EC operations, driving alignment with Shields Health Solutions' mission and values

• This position supports and promotes ICU Medical products and services through pre-sales activities, product presentations, product education, in-service training, problem solving and post sales ongoing customer satisfaction. • Align with the Regional Sales Managers, Strategic Account Executives and integrate activities with the Infusion Systems team as well as peer-to-peer clinical relationships with ICU Medical customers. • Responsibilities in supporting the Enterprise Sales Team (EST) in working with the largest national opportunities. • Performance goals will be tied to annual ICU Medical device signing’s/revenue objective for the specific coverage this role is aligned with. • Liaise with Marketing, Quality, Operations and Manufacturing regarding complaints, problems, new products and revisions as well as special projects or issues.

• Support retail pharmacy locations in the Harrisburg, PA market area. • Lead onboarding and training of newly hired pharmacists on pharmacy systems and procedures. • Collaborate with Pharmacy Operations team and leadership to improve operational effectiveness. • Develop educational resources and provide training on new processes and technologies. • Monitor training outcomes and provide coaching and follow-up support to pharmacy associates. • Ensure compliance with corporate policies, state and federal laws, and pharmacy standards.

• Provide patient/provider/customer care • Use the pharmacy computer system to facilitate patient care • Participate in patient/provider/customer care activities that do not require the expertise of a pharmacist • Prepare and label medications appropriately for distribution • Retrieve, review, and perform inventory management for medications and supplies in the pharmacy • Maintain pharmacy records • Perform housekeeping duties in the pharmacy in compliance with hospital and accreditation policies • Participate in the onboarding and training of new pharmacy personnel • Accountable for satisfying all job specific obligations and complying with all organization policies and procedures