• This position supports and promotes ICU Medical products and services through pre-sales activities, product presentations, product education, in-service training, problem solving and post sales ongoing customer satisfaction. • Align with the Regional Sales Managers, Strategic Account Executives and integrate activities with the Infusion Systems team as well as peer-to-peer clinical relationships with ICU Medical customers. • Responsibilities in supporting the Enterprise Sales Team (EST) in working with the largest national opportunities. • Performance goals will be tied to annual ICU Medical device signing’s/revenue objective for the specific coverage this role is aligned with. • Liaise with Marketing, Quality, Operations and Manufacturing regarding complaints, problems, new products and revisions as well as special projects or issues.

• Support retail pharmacy locations in the Harrisburg, PA market area. • Lead onboarding and training of newly hired pharmacists on pharmacy systems and procedures. • Collaborate with Pharmacy Operations team and leadership to improve operational effectiveness. • Develop educational resources and provide training on new processes and technologies. • Monitor training outcomes and provide coaching and follow-up support to pharmacy associates. • Ensure compliance with corporate policies, state and federal laws, and pharmacy standards.

• Provide patient/provider/customer care • Use the pharmacy computer system to facilitate patient care • Participate in patient/provider/customer care activities that do not require the expertise of a pharmacist • Prepare and label medications appropriately for distribution • Retrieve, review, and perform inventory management for medications and supplies in the pharmacy • Maintain pharmacy records • Perform housekeeping duties in the pharmacy in compliance with hospital and accreditation policies • Participate in the onboarding and training of new pharmacy personnel • Accountable for satisfying all job specific obligations and complying with all organization policies and procedures

Role Description Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Responsibilities: - Responsible for creating a patient profile in the pharmacy information system. - Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions. - Responsible for entering all new patient prescription information into the pharmacy information system. - Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists. - Participates in achieving business goals and metrics for the Ambulatory Pharmacy. - Retrieves and prepares the medication for pharmacist review and verification. - Prepares inventory reports for pharmacist review to purchase. - Submits, receives, and places inventory in stock. - Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff. - Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate. - Assists Pharmacist by providing required information for therapeutic consults with patients. - Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues. - Supply and monitor ambulatory dispensing robotic technology. - Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program. - Performs related duties as assigned. Qualifications - Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; bachelor's degree program preferred. - Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required. - State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements. - Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license. Requirements - Ability to communicate effectively both orally and in writing. - Ability to work quickly and accurately under time and volume constraints. - Strong interpersonal skills. - Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction. - Familiarity with pharmaceutical products, services and drug interactions. - Strong organizational skills; attention to detail. - Good analytical skills. Benefits - Compensation, benefits, and resources that enable a highly inclusive culture. - Traditional offerings like medical, dental, and vision care. - Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness. - Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. - Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Company Description Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis.