• Manage trusted site relationships and perform on-site and remote monitoring activities to support the initiation, conduct, and timely completion of Phase I – IV trials • Build strong relationships to ensure site performance, quality, and milestone achievement • Manage Phase I to Phase IV trials per monitoring plans and company procedures • Conduct site initiation visits and deliver ongoing training for site personnel • Identify risks, resolve issues, and escalate concerns as needed • Collaborate with cross-functional teams to drive efficient study execution • Support timely data query resolution and ensure data accuracy

• Performs and coordinates all aspects of the clinical monitoring and site management process • Conducts remote or on-site visits to assess protocol and regulatory compliance and manages required documentation • Manages procedures and guidelines from different sponsors and/or supervising environments • Ensures that the trial is conducted in accordance with the approved protocol, ICH-GCP guidelines, applicable regulations and SOPs • Develops collaborative relationships with investigational sites • Ensures data accuracy through SDR, SDV and CRF review • Documents observations in reports and letters in a timely manner • Escalates observed deficiencies and issues to clinical management expeditiously • Ensures study systems are updated per agreed study conventions • Participates in investigator meetings • Initiates clinical trial sites according to relevant procedures • Ensures trial close out and retrieval of trial materials • Contributes to the project team by assisting in preparation of project publications/tools

• Lead assigned sites as the primary point of contact throughout study delivery • Build strong relationships to ensure site performance, quality, and milestone achievement • Manage Phase I to Phase IV trials per monitoring plans and company procedures • Conduct site initiation visits and deliver ongoing training for site personnel • Perform remote and on-site monitoring to ensure compliance and patient safety • Maintain accurate documentation and update all clinical systems in a timely manner • Identify risks, resolve issues, and escalate concerns as needed • Collaborate with cross-functional teams to drive efficient study execution • Support timely data query resolution and ensure data accuracy • Act as a subject matter expert across study activities when required

Role Description Join the team redefining how the world experiences design. As Canva scales, change continues to be part of our DNA. This role is focused on: - Supporting elevating marketing effectiveness, global initiatives & campaigns, big moments & crisis mitigation, and ongoing enablement & education. - Running social listening analysis covering campaign performance, key moments, cultural trends, and competitor activity, informing strategies and decisions from the brand, product marketing, and social teams. - Designing and executing qualitative and quantitative research, including surveys, concept tests, and audience studies, in partnership with brand, product marketing, and campaigns teams. - Producing rapid intelligence reports and dashboards for key launches, events, and competitive moments, stitching multiple data sources together for a more cohesive view of public chatter and sentiment. - Translating complex data into clear, stakeholder-ready insights and recommendations. - Contributing to a global reporting framework, working with regional teams to ensure consistency. - Supporting social content measurement & optimization in collaboration with Social Media Managers, Growth Strategists, and Country leads. Qualifications - 8+ years in a social listening, market research, or consumer insights role. - Hands-on experience with social listening tools (Meltwater preferred; Sprout Social or similar). - Comfortable running both qualitative and quantitative research, survey design, concept testing, and data analysis. - Strong data storytelling skills and synthesizing large amounts of unstructured data. - Expert understanding of social platforms and audience behavior (TikTok, Instagram, YouTube, LinkedIn, X, Reddit, etc.). - Proactive problem-solver who can manage multiple workstreams and adapt quickly. - Experience working cross-functionally with marketing, brand, or product teams. - Self-starter with tenacity for execution and delivery, with the ability to adapt quickly to market trends and business priorities. - Experience with the use of AI within workflow for both efficiencies and effectiveness. Benefits - Competitive, market-informed compensation. - Target salary range for this position is $150,000 to $230,000 USD. Company Description The MSG Research & Insights team sits at the intersection of data, culture, and strategy. We translate signals from social media, audiences, and the market into clear recommendations that shape how Canva shows up in the world. Our work touches teams across Marketing, Brand, PMM, Campaigns, Social, and Strategy — locally and globally. This role sits within a growing insights function with broad cross-functional reach. You'll own a mix of social listening, qualitative and quantitative research, and competitive intelligence — turning complex data into stories that drive decisions.