Role Description The Medical Receptionist is responsible for delivering a high-quality patient experience through efficient, friendly, and professional communication via phone and email. This fully remote role plays a critical part in managing high volumes of inbound calls, coordinating appointments, and responding to first-line inquiries with warmth, clarity, and accuracy. Success in this position requires strong organisational skills, empathetic communication, and the ability to collaborate effectively within a fast-paced, close-knit virtual team. Key Responsibilities - Patient Communication & Support - Manage a high volume of inbound phone calls, providing timely, accurate, and patient-focused support. - Respond to email inquiries, including appointment requests, general queries, and follow-ups. - Deliver clear, professional, and empathetic communication across all interactions. - Appointment & Scheduling Coordination - Book, modify, and confirm patient appointments across multiple practitioners and time zones. - Coordinate follow-ups, recall systems, and scheduling workflows. - Monitor inboxes and communication channels, prioritising urgent requests appropriately. - Patient Data & Administration - Verify and confirm patient registration details, ensuring completeness and accuracy. - Maintain and update patient records within the patient management system. - Ensure all documentation and correspondence are accurate and compliant with privacy standards. - Team Collaboration & Support - Liaise with internal teams to escalate scheduling challenges, patient concerns, or process improvements. - Support clinical staff through efficient administrative coordination. - Actively contribute to a positive team environment through virtual meetings and check-ins. - General Administrative Duties - Perform additional administrative or reception support tasks as required. - Undertake other position-related duties as they arise. Qualifications - Bachelor’s degree in Administration or health-related field preferred. - Previous experience in a remote receptionist, administration or customer service role - ideally in a medical or healthcare setting. - Excellent verbal and written communication skills with a professional and friendly tone. - Strong time management and multitasking abilities with a calm, solutions-focused approach. - Proficient in patient management software and Microsoft Office (Outlook, Word, Excel); capable with communication and telephony platforms (e.g., 3CX, VoIP systems). - Understanding of patient privacy and confidentiality protocols. - Ability to work both independently and as part of a supportive remote team. - Familiarity with telephony tools such as 3CX or similar cloud-based call handling platforms. - Experience with the Medi Records patient management system and familiarity with Australian healthcare terminology are highly advantageous. Benefits - Work from home; Dayshift 0700 AM- 0300 PM PHT (adjustments will be made for daylight saving time). - Monday to Friday; weekends off. - HMO with 2 free dependents and medical reimbursements. - Government-mandated benefits. - Opportunities to work with leading companies in Australia and beyond. - Training programmes for career development. - Engaging company outings, team activities and wellness sessions. - Supportive, inclusive culture. - Dedicated managers focused on your growth and success. Company Description Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.