• Manage a portfolio of tier-1 accounts and partners, ensuring satisfaction, retention, and consistent turnover growth • Proactively identify upsell and cross-sell opportunities across the slots and live dealer portfolio • Develop and maintain structured account plans, revenue forecasts, and quarterly growth targets • Analyse partner performance (GGR, turnover, player activity, session KPIs) to drive actionable insights and tailored growth plans • Prepare and lead commercial proposals and deal extensions • Negotiate commercial terms within company guidelines • Build trusted, long-term relationships with key stakeholders, from product managers through to C-level executives • Act as the primary escalation point for partner issues and coordinate solutions internally • Represent the company at industry conferences and regional events • Apply crypto casino market knowledge to advise partners on positioning and growth across the US, Canada and other emerging markets • Stay informed on crypto casino regulation, competitor releases, and player preferences in the crypto casino space • Work closely with Product, Tech, Marketing, Risk and Compliance to deliver a seamless partner experience • Support launch planning, promotional planning, and roadmap alignment for key accounts

• Build and grow a portfolio of online advertising clients • Develop strong relationships with clients to ensure retention and satisfaction • Monitor client campaigns regularly to identify performance gaps and propose actionable improvements • Generate and interpret campaign reports using tools like Excel, Google Sheets, and other web analytics platforms • Act as the first point of contact for your clients, providing support via chat, email, and tickets • Collaborate with internal teams (e.g., publishers) to resolve issues and meet client needs • Research trends, competitor strategies, and new opportunities to help clients achieve their goals

Role Description We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help questions and complex, data-heavy accounting queries. Qualifications - Active user of QuickBooks Online (QBO) - Proven experience in accounting or bookkeeping - Prior experience with omnichannel chat support - Strong understanding of financial concepts and data analysis - Ability to handle complex, data-driven accounting questions - Experience working with SMB clients is preferred Requirements - Respond to customer queries via omni chat platforms - Handle accounting-related questions requiring deep financial expertise - Support SMB business owners with bookkeeping and financial guidance - Analyze and interpret financial data to provide accurate responses - Complete assigned PPT-based tasks as needed Benefits - SMB business owners with hands-on accounting experience - Previously engaged experts with relevant domain expertise - Accountants/bookkeepers comfortable with high-volume, data-heavy queries

• Owns the assigned territory strategy and execution based on overall business strategy and territory growth targets. • Responsible for achieving or exceeding quota for the assigned territory. • Applies expert knowledge of Epicor products' solutions to the customer and its differentiation with the competition. • Prospects in the assigned territory to achieve a qualified pipeline of 5X the annual quota. • Coordinates cross-functionally to maximize revenue from prospects in the assigned territory. • Acts as an effective sales team leader with the ability to work cross-functionally within and outside of the sales organization. • Updates and maintains CRM database and performs weekly, monthly and quarterly reporting for the assigned territory.