Title: Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST] Location: Remote, Remote, US Job Description: Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.   As a technical support professional in ScriptPro’s Customer Service department you’ll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You’ll troubleshoot and resolve technical issues related to software, hardware, and POS systems. This team equips our analysts with the tools and knowledge to make decisions and resolve issues on the first call. Job Summary: The Pharmacy Support Analyst role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customer with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote position, with preference given to candidates located in the Kansas City Metro area. Some travel by air or auto may be required.  Reporting Relationship: Supervisor, Technical Support   Shift: Monday through Friday 6:00am - 2:30 pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.    Scope of the Role: - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services - Conduct technical analysis and review of system performance - Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow - Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests - Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned - Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously - Work a queue of tickets based on priority and impact to the customer - Recommend workflow changes based on pharmacy needs and recommended best practices - Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality - Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users - Build customer relationships through providing superior customer service - Document all job functions using Siebel with a high level of data quality - Proactively monitor systems for performance and connectivity to minimize or eliminate downtime - Coordinate support for onsite field technicians and shipment of parts to sites - All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area - Perform other duties as assigned by a supervisor or manager    Required Qualifications: - An associate degree in computer science or a related field is preferred - 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting - Advanced knowledge of desktop and peripheral hardware troubleshooting - Experience supporting proprietary software applications - Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc. - Working knowledge of connectivity and networking concepts - Intermediate knowledge of SQL databases and query syntax  - Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems) - Experience with SLA-driven resolution environments - Efficient typing skills are a must; candidate must be able to type 50 WPM - Positive attitude, drive, and tenacity - Ability to thrive in a position supporting a constantly evolving and growing industry  - Excellent written and verbal communication skills - Ability to multitask with varying priorities, while still maintaining a high attention to detail - Exemplary attendance, reliability and punctuality  - Outstanding customer service skills - Strong problem-solving and analytical skills    Preferred Skills: - Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice - Experience working with inventory suppliers to place orders - IT Certification (A+, MCITP Windows OS, Network +, etc.)   - Pharmacy operations knowledge   Remote Work Requirements: - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction free home office workspace - Must be willing to participate in video virtual meetings (camera on)  Compensation and Benefits:  The compensation range for this role has been established at $24.00 - $27.00 hourly. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.  - Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs  - Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions:  It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies. Working Conditions: Requires routine use of standard equipment and extended computer use. Candidates must be able to sit, use hands and fingers, and occasionally lift, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.  ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status. The company utilizes internal resources for sourcing and filling positions and, when external assistance is needed, will engage only with pre-approved, contracted agency partners. The company does not offer visa sponsorships. All applicants must have legal authorization to work in the United States. Please visit www.scriptpro.com to learn more about ScriptPro.

Role Description - Inbound Telephone Support - Perform telephone support as scheduled. - Ensure that customer questions are answered completely in a professional, caring, and responsive manner. - Complete commitments to perform research and follow-up. - Resolve open issues and log each contact, including information and resolution achieved, in the appropriate ticketing system. - E-mail & Chat Support - Perform as scheduled. - Answer and complete all assigned messages or contacts. - Ensure that all customer questions and issues are addressed in the reply. - Properly enter customer information and resolution in the appropriate ticketing system. - Skill Improvement - Continually strive to improve cognitive and customer service skills necessary to perform the job. - Achieve proficiency with supported products. - Demonstrate problem-solving ability and excellent verbal and written communication skills. - Read, review, and understand support resources provided by the contact center and its clients. - Attend all training classes and complete any assigned exercises. - Assist and educate customers with inquiries related to: - Software and hardware - Account management - Installation - Best practices - Focus on quality and customer satisfaction. - Clear and thorough documentation of customer interactions required. - Support inquiries include questions related to: - Hardware - Software - Wireless communications - OTAP (Over-the-Air-Programming) - Account management (billing) - Upgrades - Online orders - Industry events - Willing to fiercely advocate on behalf of and represent the Voice of the Customer. - Research and prepare detailed escalations to second level support. - Review, manage, and follow up on open issues as needed. - Project work that includes long and short-term initiatives. Qualifications - High school or equivalent. Requirements - Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner. - Excellent written and oral communication skills, including strong listening skills. - Intermediate to advanced computer skills with emphasis on Internet knowledge. - 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite. - Experience working in a customer Support Center. - Experience working with Mobile Communications. - Experience working with Transportation. - Accounting or accounts receivable experience is a huge plus. - Must exhibit dependability, adaptability, and flexibility. - Ability to diagnose and troubleshoot issues. - Basic math skills. - Creative thinking and reasoning ability. Benefits - Opportunities for professional growth, development, and advancement within the organization. - 100% remote working employment model. - Shift differential pay applied to evening and weekend shifts. - Comprehensive training on hardware and software applications for qualified applicants. - Knowledge and experience relating to basic computer applications. - Competitive compensation and full benefits package for full-time employees. - Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO.

Role Description EquipmentShare is seeking a National Technical Support Technician to support our Advanced Solutions fleet across power generation, load banks, energy storage, and electrical distribution equipment. This is a hands-on, field-focused role responsible for: - Commissioning equipment - Supporting installations - Performing major and minor repairs - Helping reduce unavailable OEC across the fleet The position will support: - Diesel generators - Natural gas engines - Turbine-based power generation - Load banks - Related power distribution systems You’ll work closely with National Technical Support Specialists and branch teams to improve reliability, return equipment to rent-ready status, and support complex deployments. This role is ideal for someone who enjoys rotational field work and solving technical problems in real-world environments. This position is fully remote. Qualifications - Strong mechanical and electrical troubleshooting skills - Experience with diesel generators, natural gas engines, or turbine power systems - Understanding of 3-phase power systems and voltage configurations - Familiarity with generator controls, paralleling, and power distribution - Ability to read wiring diagrams and basic single-line drawings - Comfortable working in a travel-heavy, rotational field environment - Strong problem-solving and communication skills Requirements - At least 3 years of experience in power generation or rental equipment - Experience commissioning generators or temporary power systems - Background in diesel engines, natural gas engines, or turbines - Experience supporting multi-unit generator deployments - Rental industry or field service experience Benefits - Competitive compensation - Full medical, dental, and vision coverage for full-time employees - Generous PTO + paid holidays - 401(k) + company match - Gym membership stipend + wellness programs (earn PTO and prizes!) - Company events, food truck nights - 16 hours of paid volunteer time per year — give back to the community you call home - Career advancement, leadership training, and professional development opportunities

Role Description An international organisation is looking for an experienced Oracle Cloud Support Specialist to maintain and support business-critical cloud applications. The role is primarily focused on production support, incident resolution, system monitoring, and small-scale enhancements rather than full lifecycle development. Location: Remote (South Africa) Hours: Aligned with Australian business hours Contract: 6–12 months | Part-time Duties & Responsibilities - Monitor Oracle Cloud environments and integrations. - Investigate and resolve application incidents and defects. - Troubleshoot integration failures and perform root cause analysis. - Provide technical support to users and business teams. - Implement minor fixes, configuration changes, and enhancements. - Maintain support documentation and participate in support processes. - Collaborate with internal teams and external vendors when required. Qualifications - Proven experience supporting Oracle Fusion Cloud solutions. - Hands-on knowledge of Oracle Integration Cloud (OIC). - Exposure to Oracle ERP, HCM, SCM, or Financial modules. - Strong SQL and troubleshooting capabilities. - Experience working within application or production support teams. - Ability to manage workload independently in a remote environment. Requirements - Oracle certifications (advantageous). - ITIL or service management experience (advantageous). - Experience supporting international clients or distributed teams (advantageous). Benefits - Fully remote working arrangement. - Flexible part-time engagement. - Initial 6–12 month contract with potential for extension. - Competitive hourly rate based on experience. - Opportunity to support enterprise Oracle Cloud solutions for a global business.