Role Description An international organisation is looking for an experienced Oracle Cloud Support Specialist to maintain and support business-critical cloud applications. The role is primarily focused on production support, incident resolution, system monitoring, and small-scale enhancements rather than full lifecycle development. Location: Remote (South Africa) Hours: Aligned with Australian business hours Contract: 6–12 months | Part-time Duties & Responsibilities - Monitor Oracle Cloud environments and integrations. - Investigate and resolve application incidents and defects. - Troubleshoot integration failures and perform root cause analysis. - Provide technical support to users and business teams. - Implement minor fixes, configuration changes, and enhancements. - Maintain support documentation and participate in support processes. - Collaborate with internal teams and external vendors when required. Qualifications - Proven experience supporting Oracle Fusion Cloud solutions. - Hands-on knowledge of Oracle Integration Cloud (OIC). - Exposure to Oracle ERP, HCM, SCM, or Financial modules. - Strong SQL and troubleshooting capabilities. - Experience working within application or production support teams. - Ability to manage workload independently in a remote environment. Requirements - Oracle certifications (advantageous). - ITIL or service management experience (advantageous). - Experience supporting international clients or distributed teams (advantageous). Benefits - Fully remote working arrangement. - Flexible part-time engagement. - Initial 6–12 month contract with potential for extension. - Competitive hourly rate based on experience. - Opportunity to support enterprise Oracle Cloud solutions for a global business.

• Lead human-centered design efforts for lakehouse workflows, from discovery through delivery • Conduct user research, usability testing, and stakeholder interviews to inform design decisions for researchers, analysts, and platform administrators • Create wireframes, prototypes, journey maps, user flows, and interaction models for data search, filtering, access, and review experiences • Design interfaces that help users understand complex data, metadata, permissions, and status information with clarity and confidence • Build high-quality, scalable UI components and features that support lakehouse workflows and dashboards • Implement responsive, performant, and maintainable front-end architecture • Collaborate with engineers to ensure design fidelity, technical feasibility, and consistency across the platform • Integrate with GraphQL APIs, search services, and other backend systems that power data lakehouse use experiences • Contribute to design systems, component libraries, and front-end best practices for platform-wide reuse

• Field Technician Support department plays a critical role in supporting field operations. • Essential responsibilities include effective coordination, technical expertise, and a customer-focused approach.

• Guide brands and companies through the technical steps of connecting to the OnPay payments API — from sandbox setup through to live go-live • Support cardholder data migrations: understand what is needed, coordinate with the relevant parties, and ensure migrations complete on schedule • Work closely with Commercial and the Project Manager to stay aligned on migration timelines, flag blockers early, and keep all stakeholders informed of progress • Serve as the technical point of contact during onboarding — so that Amelie, Mikkel, and the commercial team always have someone to call on for technical questions in the field • Act as the first escalation point for local support teams and resellers when they hit technical payment questions • Investigate and diagnose payment issues — covering PSP behaviour, acquirer responses, API errors, tokenisation, card flows, and transaction lifecycle questions • Manage and resolve escalations without defaulting to developers — only escalate to the dev team when the issue genuinely requires code-level intervention • Maintain a shared escalation channel so first-line teams have a structured way to reach you • Build and maintain internal documentation — integration guides, playbooks, and FAQs — and share knowledge with local support teams to improve their first-line resolution rate over time • Be the primary technical contact with payment partners for support queries, issue escalations, and integration guidance • Manage open cases with payment partners — tracking status, following up, and communicating outcomes back to internal teams • Build working relationships with partner support and technical teams to speed up issue resolution and stay informed on platform changes • Own the triage and resolution of payment-related technical incidents from detection through to closure • Reproduce and document issues thoroughly before escalating to development, including environment details, payloads, error responses, and steps to reproduce • Track support volumes, resolution times, and escalation rates — report trends to Payments leadership and contribute to weekly syncs with status on open issues, migrations, and partner cases