• Design and facilitate high-quality online and in-person literacy professional learning for teachers, coaches, and instructional leaders. • Provide coaching and implementation support for teachers, coaches, and instructional leaders. • Communicate effectively with a range of stakeholders (teachers, school administrators, and district leaders) and foster an effective, assets-based learning climate. • Use formative and summative data from professional learning experiences to document professional progress and surface implementation successes/challenges to support iterative improvement of program design. • Stay current with literacy research and emerging policy contexts (e.g., the Science of Reading, structured literacy mandates, multilingual learner policy) to ensure professional learning reflects evidence-based literacy practices. • Collaborate with the Literacy team, teachers, and thought leaders to refine existing and develop new curriculum and resource materials. • Use research to create materials and resources that build on the assets and meet the needs of diverse learners. • Develop materials that bridge foundational skills and comprehension instruction across grade bands, including for intervention contexts and multilingual learners. • Participate in agency-wide trainings. • Collaborate with the Language and Literacy team to contribute to the growth, visibility, and quality of literacy services and publications. • Contribute to proposals, publications, or conference presentations that advance the team's visibility and extend the evidence base for literacy improvement.

• Design and provide technical assistance to state and local education agency partners, with particular attention to PreK–5 literacy instruction and the needs of multilingual learners. • Develop resources and tools in partnership with clients to advance their literacy goals and build local capacity. • Provide expert consultation and strategic planning services for state and local education agencies, asking probing questions and using evidence to help clients set priorities and drive systemic change. • Design and manage technical assistance projects, with a focus on improving literacy outcomes for all students — including multilingual learners, students with disabilities, and other historically underserved populations. • Build and sustain authentic relationships with clients, partners, educators, and communities grounded in mutual respect, trust, and a shared commitment to outcomes for children and youth. • Plan and facilitate professional learning events, workshops, and site visits that translate research into practice for educators and instructional leaders. • Gather and analyze data to evaluate the impact of services and inform continuous improvement recommendations for clients. • Represent WestEd at national and regional conferences, sharing expertise in structured literacy, multilingual learner support, and evidence-based instructional practice. • Contribute to proposal development for small- to mid-size projects.

• Set up, repair and maintain medication/treatment carts, fax machines and other equipment • Troubleshoot and record service calls over the phone • Sourcing/ordering and tracking parts required for ongoing maintenance • Follow up with parts/equipment sent to the homes • Support onboarding and off boarding of homes • Local deliveries and pickups

• Cross-Program Coverage and Continuity • Provide vacation, sick leave, and temporary coverage for Care Navigators across multiple PSPs. • Ensure continuity of patient care during coverage periods, including timely follow-up, documentation, reimbursement activity, and adherence to program-specific KPIs. • Quickly learn and apply different program workflows, escalation pathways, client expectations, and reporting requirements. • Special Projects and Operational Support • Provide dedicated support for special projects across the PSP, including process improvement initiatives, workflow stabilization, program transitions, coverage planning, and operational support as assigned. • Support PSP leadership by identifying process gaps, reimbursement trends, coverage barriers, and opportunities to improve consistency across programs. • Assist with onboarding, knowledge transfer, or temporary workflow support when programs require additional experienced Care Navigator capacity. • Advanced Reimbursement Support • Apply extensive reimbursement expertise across multiple provinces, including public and private payer requirements, provincial coverage criteria, prior authorization processes, appeals, special authorization submissions, and employer or insurer escalations. • Collaborate with patients, insurers, physicians, pharmacies, infusion or injection service providers, and internal PSP teams to resolve reimbursement and access barriers. • Serve as a knowledgeable resource for complex reimbursement scenarios by supporting Care Navigators and PSP leadership with payer-specific requirements and escalation recommendations. • Patient and Program Support • Act as a point of contact for patient-related elements of the PSP when providing assigned coverage or project support. • Support timely patient enrollment, telephone support, maintenance calls, adherence follow-up, and ongoing case management as required by the assigned program. • Review, analyze, and validate patient information for accuracy and completeness to support initiation and continuation of services. • Maintain accurate and timely patient, clinic, and program information within the Customer Relationship Management (CRM) system. • Maintain confidentiality of patient, client, and corporate information and discuss information only with appropriate personnel. • Complete additional duties as requested by the Manager.