• The Field Sales Support Specialist delivers technical and commercial support to existing water and wastewater utility accounts, aiming for high customer retention and opportunities for account growth. • The Field Sales Support Specialist will receive training to troubleshoot our hardware and software products to support customers both remotely and in person. • Rapidly develop the necessary skills through company-provided training to support customer needs, troubleshoot their equipment, and become an on-site resource for our customer service team. • Understand how each customer uses our products, seek to identify additional solutions that may be available, and recommend the necessary enhancements, upgrades, or additional products. • Build and maintain confidence and trust with our customers. • Assist the commercial team with business cases, proposals, presentations, and other activities essential for maintaining and growing accounts. • Work in compliance with all health and safety and environmental legislation, including, but not limited to, the Occupational Health and Safety Act and Regulations and Company Policies, Procedures, and Code of Conduct. • Other duties assigned by management.

Role Description We are seeking a dedicated and professional Receptionist to join our team at The Rocks, NSW. This part-time position is essential for providing exceptional front-of-house support in our accountancy firm. The ideal candidate will be the first point of contact for clients and visitors, ensuring a welcoming atmosphere while managing administrative tasks efficiently. This role is vital for maintaining the smooth operation of our office and enhancing client satisfaction. - Greet and assist clients and visitors in a friendly and professional manner. - Manage incoming calls and direct them to the appropriate personnel. - Maintain the reception area, ensuring it is tidy and presentable. - Handle scheduling and appointment bookings for staff members. - Assist with administrative tasks such as filing, data entry, and document preparation. - Coordinate office supplies and manage inventory levels. - Support the team with various ad-hoc tasks as required. Qualifications - High school diploma or equivalent; further education in administration or related field is a plus. - Previous experience in a receptionist or administrative role, preferably in an accountancy environment. - Strong organisational skills and attention to detail. - Excellent verbal and written communication skills. - Proficient in Microsoft Office Suite and general office software. - Ability to work independently and as part of a team. - A friendly and professional demeanour with a customer-focused approach.

• Answering incoming telephone calls • Providing eligibility and claim information to medical providers and members • Reviewing and interpreting plan certificates to determine covered benefits and limitations/exclusions • Investigating claim payment issues • Researching PPO websites/database as required to determine if claims are received and processed by the PPO network • Documenting telephone call reason and details in claim system • Monitoring and answering voice mail • Reviewing inventory tool for status requests from providers/members and responding professionally • Initiating check inquiries (check tracers) from providers and members to determine if claim payment was received • Understanding HIPAA Regulations and Requirements as it relates to Personal Health information • Educating medical providers and members on new technology available to access plan information • Using probing skills to identify customer questions/concerns regarding plan coverage/benefits and providing single call resolution • Maintaining minimum call standards in accordance with company policy, industry standard & other applicable TPA or SLA agreements • Completing special projects as required or requested by management

• Independently process travel claims in accordance with associated policies • Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations • Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner • Consistently meet established performance standards, including quantity and quality claims processing standards • Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions • Ability to function independently within established guidelines. • Maintain HIPAA compliance